The most recent content from our members.
We are excited to announce our latest updates for SolarWinds Service Desk. In this release, we are focused on helping teams manage assets more clearly, enforce ongoing service commitments more effectively, build stronger workflow automations, and document ticket work faster. Whether you are tracking shared hardware,…
We are excited to announce our latest updates for SolarWinds Service Desk! In this release, we are focused on giving teams more flexibility, control, and visibility in the way they work by modernizing task coordination, refining how sensitive data is protected, securing integration credentials, or simplifying asset…
Hey everyone! We’re back with another SolarWinds Service Desk. This is a preview post a few days in advance of the release, giving you a high-level overview of what's coming, with full release descriptions, release notes, detailed documentation, and support materials dropping on the actual release day. Here's what's…
Hey everyone! We're starting something new; giving you a heads-up notice on upcoming releases so you have advanced visibility and time to prepare for what’s coming. Going forward, you can expect these preview posts a few days in advance of a SolarWinds Service Desk release, giving you a high-level overview…
We’re excited to announce the May 12th update for SolarWinds Service Desk. Whether you’re building more professional, departmentalized forms, fine-tuning SLA targeting, or giving your users the power to control exactly how they stay informed via notifications—this update is designed to reduce friction and raise the bar on…
Last Updated: July 2, 2026 Thanks for checking in on what’s new in SolarWinds Service Desk. Below are details of what we have recently released and what we’re actively working on. For items in development, specifics may change as we continue validating scope and timing. Headline Investments This chart shows our headline…
We are excited to announce our latest updates for SolarWinds Service Desk! In this release, we are focusing on giving you greater customization and flexibility, whether you are fine-tuning your service level agreements to align with real-world workflows or automating your electronic signature processes. Align metrics with…
Thank you to everyone who joined us for the Q1 2026 SolarWinds Service Desk Product Update! The energy and engagement in the chat was incredible. You submitted over 100 questions across our US & LATAM, EMEA, and APJ sessions. If you missed the live session or want to revisit anything we covered, you can watch the full…
SolarWinds TechPod returns with its annual IT trends and predictions episode — and 2026 is all about Agentic AI. In this episode of SolarWinds TechPod, hosts Sean Sebring and Chrystal Taylor are joined by Sascha Giese (SolarWinds) and Lauren Okruch (SolarWinds Product Marketing) to break down how AI, ITSM, automation,…
Our latest SolarWinds Service Desk update is designed to empower ITSM teams to refine daily execution with more precision and improved communication clarity. This release delivers critical enhancements for managing data integrity, tightening security around approvals, and providing visual context for complex…
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