Today, there is no way to add an approval task to an open Incident or Service Request. This prevent the entry of t a generic ticket via email and the Service Desk Agent adding the appropriate task to something that requires approval. For instance a ticket submitted via email for new software. It creates a general ticket in the service desk queue but requires approval. Today, the agent adds a generic task but there are no methods of making it an approval task. Request this ability to add different task types to both Incidents and Service request not created from a Catalog item.
