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Hello community, I am considering the possibility of creating tasks within an incident to involve all the necessary individuals in resolving it. With the current behavior, when I (as the ticket assignee) create a task for another service agent, I receive the notification instead of the task's assignee, which I believe is…
Today, there is no way to add an approval task to an open Incident or Service Request. This prevent the entry of t a generic ticket via email and the Service Desk Agent adding the appropriate task to something that requires approval. For instance a ticket submitted via email for new software. It creates a general ticket in…
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