The most recent content from our members.
The new approval reminders are great, but they don't seem to care about days of the week. A user submitted a ticket mid-day Thursday, and yesterday (Sunday) I got a reminder that this approval had been pending for 3 days. In reality, it had only been about 1.5 business days. So when I came in today (Monday) I had this…
I applaud SWSD for implementing Approval reminders (added May 18th, 2025, see…
TLDR: Allow support technician/incident assignee (Service Agent role) to redirect pending Approvals to any end user (Requester role). SWSD needs some options to enable less restrictive Approver options. There are some instances where it is appropriate for the incident assignee to be able to manually select who the Approver…
Makes sense to add Teams Chat either as integration setting option and/or as an option for notification settings as opposed to email as the only option- So when approvals or tasks are assigned, a notification can be sent to the assigned user's teams chat via their teams associated email, as a more reliable means for…
Sometimes we use the "Approval" step in a process more like a yes or no question. For example, when someone is terminated, we have an "Approval" asking "Did this user return their key fob?" However, even with a description on this approval step, sending it as an approval seems to confuse some users. If we could change…
I know there is a way to auto approve requests which I don't want to do.
Today, there is no way to add an approval task to an open Incident or Service Request. This prevent the entry of t a generic ticket via email and the Service Desk Agent adding the appropriate task to something that requires approval. For instance a ticket submitted via email for new software. It creates a general ticket in…
I have a scenario where there are 2 level of validation. 1. Is the direct manager approval for requesting a service. Once approved the ticket should go to Service Desk for validation of stock and inventory and has some checklist to do before proceeding to proceed a service. I have created a field with check list but I do…
Please could we have an option to notify the buyer (person filling out the procurement form) when an approver has approved/denied a quote? At the moment we have to keep going back to check for updates. thanks
Allow Retriggering of Approval E-Mail Task through the APi or the ability to Create Repeating Reminder E-Mails for Approval Tasks that have been ignored.
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