The most recent content from our members.
I applaud SWSD for implementing Approval reminders (added May 18th, 2025, see…
We have an issue with the recent automated Approval Reminders feature…
Currently, when you setup an approval within a service catalog process or similar, you can assign the approval to an individual or a group of a individuals. When I set the approval to be made by a group of individuals, the notification goes out to all of these users and any one of them can approve/deny the approval task.…
Today, there is no way to add an approval task to an open Incident or Service Request. This prevent the entry of t a generic ticket via email and the Service Desk Agent adding the appropriate task to something that requires approval. For instance a ticket submitted via email for new software. It creates a general ticket in…
They pass to the task itself, but they show up as the placeholders in the email notificaitons
To show actual "Comment" from Approver when he/she Declines/Rejects a request for approval. Use Case: When you reject or decline an approval request, the Requester should have the visibility to the reason why the request was declined so they can take the necessary action prior to resubmitting the same request.
I'd love to ability to actually do something, anything with the approval/denial notes left by task users. The ability to forward them through notifications to the requester is necessary for this to even be considered an automation. Otherwise a user has to manually contact someone in the change management process to figure…
In process workflows, if you want some level of user interactivity from an automation standpoint, you are limited to Approvals and Tasks. Approvals give you the option of Yes/No, but are not configurable outside of the default notification template, so they cannot be used situationally as a mechanism for a tech or end…
Allow Retriggering of Approval E-Mail Task through the APi or the ability to Create Repeating Reminder E-Mails for Approval Tasks that have been ignored.
Requesters always want to know why their ticket was denied approval and will reopen tickets by asking why it was denied and closed. Please make the comments on approval tasks visible to the requester either by making that approval task comment into a public comment on the ticket, or some other way like allowing us to…
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