I was wondering if SWSD can add a configuration ability to have an original email submitted as an incident to include the original email as an attachment to the ticket. Sometimes there are useful details in the email trail that SWSD strips and we were hoping to have the original email that created the ticket as either an attachment to the auto-created ticket; or add to a private note of the auto-created ticket. e.g. client sends an email to SWSD mailbox, SWSD automatically creates the ticket, downloads the .eml/.msg and attaches to the same ticket, as well as attachments included in the email.
