The most recent content from our members.
When forwarding a ticket from one service provider to another across ESM Service Providers, allow the ability to also maintain the user submitted documents and images through the forward to the new service provider. Currently, documents and images do not forward.
We’d like to request an enhancement related to Service Request management. While we’re aware that it’s possible to download ticket details in bulk, we’re specifically looking for a way to bulk download the attachments associated with Service Requests. Currently, it seems we would need to manually open each individual…
Hi all! I need to export our ticket data weekly to be compliant. With that export, i also do need to periodically download all the attachments. Now i know this question was already asked once, but that answer isnt an answer, its a pointer that i cannot divert to an answer. How (step by step) do i download all my…
We are running a Web Help Desk instance (`productType=WebHelpDesk`, `productVersion=12.8.3`). This instance retrieves ticketing data from external systems, requiring us to use the API for updates. While general ticket updates through the API, such as adding notes, work as expected, we encounter an issue with attachments.…
Our Service Desk system has disabled the attachment functionality for new incident submissions to mitigate GDPR compliance risks. This precautionary measure encourages clients to use SharePoint links for data sharing, ensuring controlled access to sensitive information via SharePoint permissions. However, some clients…
When using Process Integrations/using Solarwinds API to generate child tickets from parent tickets, there's currently no way to grab the attachment or assignee from the parent ticket and transfer that value to the child ticket(s). I was able to perform a workaround for attachments by using an "Attachments" type custom…
Hello Community I recently setup a client admin profile, but client still receives these two errors upon try to add ticket notes. 12.7.7 - Build #12.7.7.8388 Please Advise Thank you, Michael
I'm trying to upload an attachment to an existing incident using the API. I can see I'm receiving a 201 HTTP status; however, when I look at the incident on SolarWinds no attachment is showing. The attachment exists though, and I'm able to navigate to it but no association/relationship. HttpClient client = new…
I was wondering if SWSD can add a configuration ability to have an original email submitted as an incident to include the original email as an attachment to the ticket. Sometimes there are useful details in the email trail that SWSD strips and we were hoping to have the original email that created the ticket as either an…
In your older previous version (help desk) you were able to merge multiple tickets and all attachments from all tickets would merge into one main ticket. This would allow you to view them in one central location rather than going from ticket to ticket.
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