The most recent content from our members.
Would be cool to see an "accepted file types" box in the custom Attachment Field. A text field when creating a custom attachment field that says "accepted file types" then we can input comma separated file types that are accepted? e.g: jpg,jpeg,png Thanks for reading!
Please add the ability to select multiple files to either attach to or delate from a ticket at once.
Currently an agent can export all incident details to PDF manually, incident by incident. Having the ability to include the PDF within an email notification would greatly reduce clerical work for agents and improve workflows. The variable could be added to "Resolved" notifications to give all parties a PDF copy of final…
I was wondering if SWSD can add a configuration ability to have an original email submitted as an incident to include the original email as an attachment to the ticket. Sometimes there are useful details in the email trail that SWSD strips and we were hoping to have the original email that created the ticket as either an…
It would be helpful to have an attachment button for admins to attach a document to go along with a service request. For example, we use an excel sheet template for employees to fill out and upload when they have a re-org request. Currently, only knowledge base articles have the attachment feature.
Ability to Drag/Drop and/or Copy/Paste pictures and other files into the ticket. As well as a bulk import. We will attach log files and sometimes there are 20 to 30 of them. This becomes highly tedious to import one at a time. If there were a field to just drag and drop files that would help a lot. We have to tell our…
On page 26 of the REST API guide (https://documentation.solarwinds.com/archive/pdf/whd/whdapiguide.pdf) it shows that to upload an attachment via the REST interface, you must establish a session by passing the JSESSIONID and WOSID cookie in the header: POST…
Hi, I just want to know if there is a size limit for all attachments that can be attached to a single ticket. We can set the maximum size per attachment, is there a way to limit the total size of all attachments per ticket. Thank you.
I am developing a PowerShell module to interact with the Web Help Desk API in order to facilitate integration with various systems. One of the requirements is that I need to be able to add an attachment to tickets. A sample of the proof of concept script I have is here (with sensitive data substituted for dummy values).…
We are using Web Help Desk, version 12.5.0 (Build #12.5.0.1257), and we are experiencing a problem with attachments, since the service "/attachment/upload**" documented in http://www.solarwinds.com/documentation/WebHelpDesk/docs/WHD_API/Web%20Help%20Desk%20API%20Guide.html is not working properly. Looking at the forum, we…
It looks like you're new here. Sign in or register to get started.