Get the latest news about SolarWinds Web Help Desk (WHD)
Is there a way to mass export all tickets? All tickets opened within a number of years? I don't want to click "select all" on thousands of screens to export a screen of tickets at a time. Thanks in advance!
Is anyone else running into this? After configuring O365 OAuth for our Helpdesk email the setup is failing to Authorize with Error: "The reply URL specified in the request does not match the reply URLs configured for the application (App ID here)" TLDR: We followed the configuration steps in the document…
Few snags encountered I need to be able to change fields for manually imported assets including, department, status etc Also if someone can tell me how to print reports? They currently just present as a HTML page Many thanks
Hello When a Ticket is created it automatically sets the request type to "Aufgabe" (which can be translated to Task or Request) and its sub-type "Sonstiges" (which can be translated to Miscellaneous or other). I would like to have this blank. Not set. So a tech has to set these values, else he cant save. Is this something…
Is there any guide or API on how to modify the ticket interface (at code level)? it seems that there are no plans in the near future for customization. I have been requested to make the interface look more clean for the tickets interface (technicians interface), we don't really use location nor department (nor other…
Goodday why do we have gaps in tickets numbers eg 35856-35887
I have found out that when using the purchase order feature, that i'm limited to only 17 line items for 1 purchase order. I have a purchase order for around 190 computers. But, when I try to put in the 18th one, and hit save. It does nothing. Is there a limit on how many lines items that one purchase order can have? I'm…
I tried to use solarwinds to auto transfer data from my XWEB to PC but the upload keep failing and here is the error, is there any solution you can advice or help us by teamviewer session?
Hi Everyone, I have had a request to setup a dashboard for Web Help Desk that shows some simple statistics. The idea being that it will be displayed on a TV screen and everyone in the office can quickly see how many priority calls are logged, how many are outstanding, etc. I have been shown the widgets that display graphs,…
Hi, we run a scheduled backup of the helpdesk database and a manual one half way through the working day. I understand that 2 backups cannot be scheduled from within WHD but is there any command line that can be batched and run?
It looks like you're new here. Sign in or register to get started.