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We have a lot of ticket request types and sub-request types. Is there a way to export a list of all of them?
We run Web Help Desk on Microsoft SQL Server. I'd like to export a specific population of tickets and also all assets from that database. I haven't found documentation about this yet on THWACK or on the solarwinds site. I realize I can export tickets from the interface in a tsv export. What tools do you recommend using to…
Hi Is there any documentation about Due Date or Scheduled Date? I have done some searching yet couldnt find anything. I am interested in archiving a ticket for a period of time and then on a specified date to start receiving reminders about the archived ticket again... Do either Due Date vs Scheduled Date accomplish this?…
I have tried several different ways even leaving everything default, but when I create any custom field I cannot assign it to any request type. No matter what request type I choose it hangs when I click "done" I have tried different OS's, and browsers, even directly on the server after rebooting it. Still the same issue.…
Is there a way to mass export all tickets? All tickets opened within a number of years? I don't want to click "select all" on thousands of screens to export a screen of tickets at a time. Thanks in advance!
Is anyone else running into this? After configuring O365 OAuth for our Helpdesk email the setup is failing to Authorize with Error: "The reply URL specified in the request does not match the reply URLs configured for the application (App ID here)" TLDR: We followed the configuration steps in the document…
Few snags encountered I need to be able to change fields for manually imported assets including, department, status etc Also if someone can tell me how to print reports? They currently just present as a HTML page Many thanks
Hello When a Ticket is created it automatically sets the request type to "Aufgabe" (which can be translated to Task or Request) and its sub-type "Sonstiges" (which can be translated to Miscellaneous or other). I would like to have this blank. Not set. So a tech has to set these values, else he cant save. Is this something…
Is there any guide or API on how to modify the ticket interface (at code level)? it seems that there are no plans in the near future for customization. I have been requested to make the interface look more clean for the tickets interface (technicians interface), we don't really use location nor department (nor other…
Goodday why do we have gaps in tickets numbers eg 35856-35887
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