Due Date vs Scheduled Date

llitz123

Hi

Is there any documentation about Due Date or Scheduled Date?  I have done some searching yet couldnt find anything.

I am interested in archiving a ticket for a period of time and then on a specified date to start receiving reminders about the archived ticket again...  Do either Due Date vs Scheduled Date accomplish this?  If so, how does it work?

Thanks for any assistance.

percyplant

Scheduled Date is the date period in which you expect the work to be done, this can then be viewed in the calendar.

See this page for clarification:

https://documentation.solarwinds.com/en/Success_Center/WHD/Content/HelpDeskViewCalendarItems.htm