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Hello everyone, I am attempting to create an easier method for our help desk analysts to post notifications using the task items within new incidents. We have different tasks for different ticket types, I would like to add a process item that posts an update/message to the incident when a task item has been completed.…
I added a change request form because I wanted to have some kind of logic but it seems in the state I cannot use the change states although the scope is set to change any advice on how to acheive that ?
I am wondering how everyone is handling tickets that are open and being worked on by a technician. Meaning if a technician has a ticket open, is there a way to lock the ticket? or a notification that it's being worked on? Thanks
I'm new here, so I apologize if I post in the wrong place. I have a question: How do I run an employee report? It's the end of the year self-evaluation, and I want to compile a report of all the tickets I've closed over the year. My company doesn't focus on the time spent on tickets or any other metrics; I simply want to…
Trying to get the license activation page to activate SEM at https://customerportal.solarwinds.com/, but it appears to be down. Just me, or…?
We're excited to announce our latest release for SolarWinds Service Desk. This update is packed with new features and enhancements focused on three key themes: strengthening your incident escalation process, refining the agent assignment workflow, and giving you more granular control over your platform’s security. Let's…
It seems that I can't see the change categories field is there ay particular setting I need to turn on ?
How can I keep all the out of the box service agents permissions and restriction but also make the service agent only see their own groups tickets i have already asked this question but it seems I can't reach it after the update
Is there way to turn on/off the user details that appear under the incident name? We can see their Dept and Site, but this confuses some technicians making site visit. I know these can be changed manually. Is there a Global setting or Service Desk setting where we can dictate which user profile information to show.
Hey All, We use SolarWinds Service Desk and have always wanted to clean up the main ticket homepage page a bit. Specifically, we found that the extra text that appears next to the title isn’t really needed and just clutters the view. Since there’s currently no built-in way to disable it (and I’ve been requesting this…
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