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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
Newsroom
Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

Filter Tickets
In the incidents section how can I filter the incidents from the service requests
Get category,subcategory and tags objects using Service Desk GET API
Hi All How to get the category,subcategory and tags objects using Service Desk GET API(https://api.samanage.com/solutions) Please let me know. Thanks Senthil.
How to retrieve category, subcategory and tags objects using SolarWinds Servicedesk GET API
Hi All, I am trying to retrive the category, subcatgory and tags from knowledge article(Solutons) GET API, but i am getting only the below solution object. Is ther any way to get these details using the REST API. Please let me know { "id": 1476175, "name": "How to Email a Ticket into SolarWinds Service Desk", "href":…
Sandbox Environment
Hello, I'm curious if Service Desk has a Sandbox environment I can use for testing. Does anyone know?
Feedback about SWSD AI feature
Hello community, I am writing because I am evaluating switching the type of license on my company's SWSD tenant to include GenAI capabilities. Upon requesting a quote, I received an increase in the price per license of about 60% on the actual cost, and I would like to collect feedback from those of you who have experience…
How to send Intelligent Map Zoom in via email
Hello, I created a report to send me the Intelligent Maps I have created via email, but the PDF images are too small. Is there a way to send the Zoom in option?
Need to check fesability on Host based monitoring
Recently i faced one issue, windows servers is pinging with ip address but not with hostname, is there any way to set an alert if server is not reachable from hostname then it will trigger an alert
Scheduling Weekly Tasks in SWSD
Hi Everyone, The Web Help Desk currently offers user the ability to schedule weekly tasks and auto create tickets to fulfil those tasks. I am unable to find a similar capability in the SW Service Desk. I have tried the Service Catalog option and also Change Catalog to test a few scenarios but was unable to replicate the…
Monitor the url using curl
i need to monitor the url using curl and need an output The key word in the output is "301 Moved Permanently".
How to fetch additional hardware details related to mobile devices
I'm looking for an API endpoint that can provide detailed mobile device properties such as: * Network information * OS build version * Device name * Storage capacity The current endpoint /mobiles.json doesn't return these properties. Is there another API endpoint available that provides this more detailed device…