I am wondering how everyone is handling tickets that are open and being worked on by a technician. Meaning if a technician has a ticket open, is there a way to lock the ticket? or a notification that it's being worked on?
Thanks
There is no default setting to lock a ticket, but there is an icon in the top right which will show if another tech is in the ticket as well as a notification under the comment box if someone is actively typing a new comment.
Excellent. Thank you Hunter!
