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Automated Notification Delivery

Hello everyone,

I am attempting to create an easier method for our help desk analysts to post notifications using the task items within new incidents. We have different tasks for different ticket types, I would like to add a process item that posts an update/message to the incident when a task item has been completed.

Could anyone assist with this endeavor?

Thank you :)

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email notification alerts

notification emails

tasks

Comments

HerrDoktor

are you referring to Solarwinds Service desk? This is the Observability forum…

@Walshy @John.Summers @ChrystalT can you move this post to the ITSM forum if confirmed which product is meant.

JustDiggz

Correct, I am referring to Solarwinds service desk. I did not realize that it was the observability forum.

John.Summers

Agreed, I will get the post move to the correct home.