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Is there a way for you to run tasks assigned to different people simultaneously in a ticket? I am trying to create a ticket with a process that will be assigned to multiple departments but it would be ideal if the tasks could all be assigned right away instead of waiting for the first person to complete theirs as the tasks…
I would like to ask about the configuration of Department management to approve tickets when created in the workflow service catalog.
I added a field to a service request and I am trying to do an automation rule on it. I can't find the field (it is a dropdown)
I am trying to import old incidents through csv file the only error I am getting in about the comments can you help with how the format should be ?
I have a default tag tied to each category and sub category, how can I create an automation rule that when this category has these tags to auto assign the ticket to a specific person
Good morning! I am trying to generate a purchase request form from the service catalog with a quantity and price. I have a custom field called Grand Total that I would like to have it be calculated automatically using the quantity x price. I have multiple lines for quantity and price so the idea would be to have something…
When we send a test email to our support@xxxxxx.samanage.com dropbox, there's not a ticket generated from this email. Am I missing a setting somewhere that I'm not aware of that would not allow ticket generation? In addition to this, does anyone here use Google Workspace and forward their support emails from a Gmail…
I might be missing something and I very well might be crazy, but for dashboard widgets are we just limited to the selectable widgets available on dashboards? Incident widgets seem to have decent filtering options, but other sections don't. Someone asked me recently about creating a dashboard for contracts and I was only…
We are wanting to know who has viewed certain solutions. I can't find a report that does that and the Audit log only shows what changes we made to the Solution. Has anyone found a way to get this data? It would also be great to know how they found that solution.
Such a big, in your face, banner for a 45 day expiry notice is over the top - I can see this being useful for the final 7 days if you reach that point..... Can we remove this or set it to show in the last 7 days when it would be useful or let us set that timeframe ourselves?
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