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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

What is the process for deleting a incident ticket that was submitted by mistake?
Can't seem to find a simple "delete" button.
User Provisioning
I am doing user provisioning with Azure Ad I did everything as in the documentation but The users are not appearing in the solarwinds service desk unless it is manual and nothing in the logs anything to help with that ?
Update user fields in widget filters dynamically based on who is viewing dashboard.
Hi, I have been tasked with creating dashboards for myself and my colleagues to use. Some of these dashboards are at a "individual level" so I want to be filtering based on one person specifically. This is fine when creating dashboards for myself, as I can just set myself as the user in the filters. However the problem is…
Filter Tickets
In the incidents section how can I filter the incidents from the service requests
Get category,subcategory and tags objects using Service Desk GET API
Hi All How to get the category,subcategory and tags objects using Service Desk GET API(https://api.samanage.com/solutions) Please let me know. Thanks Senthil.
How to retrieve category, subcategory and tags objects using SolarWinds Servicedesk GET API
Hi All, I am trying to retrive the category, subcatgory and tags from knowledge article(Solutons) GET API, but i am getting only the below solution object. Is ther any way to get these details using the REST API. Please let me know { "id": 1476175, "name": "How to Email a Ticket into SolarWinds Service Desk", "href":…
Sandbox Environment
Hello, I'm curious if Service Desk has a Sandbox environment I can use for testing. Does anyone know?
Feedback about SWSD AI feature
Hello community, I am writing because I am evaluating switching the type of license on my company's SWSD tenant to include GenAI capabilities. Upon requesting a quote, I received an increase in the price per license of about 60% on the actual cost, and I would like to collect feedback from those of you who have experience…
How to send Intelligent Map Zoom in via email
Hello, I created a report to send me the Intelligent Maps I have created via email, but the PDF images are too small. Is there a way to send the Zoom in option?
Need to check fesability on Host based monitoring
Recently i faced one issue, windows servers is pinging with ip address but not with hostname, is there any way to set an alert if server is not reachable from hostname then it will trigger an alert