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I'm new to using Service Desk APIs and have managed to get my authentication working and can successfully call getIncidents. However, when trying to call the createIncident API with a simple JSON object: { "incident": { "name":"Incident Name", "description":"description", "assignee": { "email":"john.doe@email.com" },…
I'm looking to extend @afroon 's topic from a couple years ago: Email Commands to update ticket status / assignee etc Is there any other way to manipulate a ticket's details via email or write automation rules that are more dynamic? Over a decade ago now (man, I'm getting old...) I used another product where you could do…
I am using Power Automate to create users from SolarWinds Service Desk tickets. In my flow I have it looking to see if there is a task to create the user, and if the task exists and is not complete it creates the user and does some other things. At the end of this whole flow, I have a step to add a comment that the user…
Can I find out who has escalated a ticket from one group to another using Power BI Connector JSON Data? If yes, then help me with the instructions. If No, then can we add the respective field for the same so that it can be verified? I am using Escalation tag for now to identify the tickets that are getting escalated from…
I am using the PowerBI Connector since last 1 year now. Now there are new columns added to JSON Data, most of those columns are coming as lists in JSON Data. I am trying to look for 'Solution Ids' column in that JSON data but I am unable to find it. Could you please help me to understand how to find this column in JSON…
What we would like to see is an automation or Runbook where we can have a termination or departure ticket generated which helps us by having a checklist of common activities which we do not always have to go back to a word document for. We have this similarly documented in MS Word, but its inefficient. A ticket generated…
WHen I try connecting my data to Power BI, I get the following screedn and nothing else. I followed the directions, the screen prior looks like this: I paste the Key in and nothing, Ideas?
Hi, Is there a metric (stats) for recording escalations in tickets? For example, if Tier 1 support are escalating to Tier 2 support, is there a metric or stat to record this? Thanks
Can folks please share screenshots of their Power BI reports, specifically for Incidents? Much appreciated!
i couldn't understand what is required in the credentials section for the scanner to work
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