I would like to ask about the configuration of Department management to approve tickets when created in the workflow service catalog. Help me please

I would like to ask about the configuration of Department management to approve tickets when created in the workflow service catalog.

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To set up department management for ticket approval:

Define Roles: Assign roles like manager or team lead within departments to approve tickets.
Create Approval Workflow: Tickets are routed to the relevant department (e.g., IT for tech issues).
Ticket Categorization: Categorize tickets by urgency or type for different approval processes.
Notification System: Use notifications (e.g., like WhatsApp messages) to alert approvers. A message could say, "New IT support ticket needs your approval. Please approve or deny."
Easy Approval Interface: Ensure approvers can quickly approve or reject tickets via an interface.

This setup ensures tickets are efficiently approved without feeling spammy.

To configure department management for ticket approval in a workflow service catalog:

Set Roles: Assign approval roles (e.g., department manager).
Create Workflow: Route tickets to the relevant department for approval.
Define Approval Criteria: Set rules based on ticket type/urgency.
Notify Approvers: Send automated notifications (like WhatsApp) to approvers to take action.

This ensures tickets are approved efficiently within the department.

Identify the Service Item
- Go to your Service Catalog.
- Open the service item (example: “New Laptop Request”).
Set up Workflow / Approvals
- Navigate to the Workflow / Approval tab of that service item.
- Choose Approval Process (this may be “Add Approver,” “Approval Stage,” or similar depending on your ITSM tool).
Configure Department-Based Approvers
- Add a rule: “Approver = Department Manager.”
- In many tools, this is dynamic: the system looks up the requester’s department and sends the approval to the associated Department Head defined in the user/department settings.
- If dynamic assignment isn’t available, you can create conditions:
  - If Department = HR → Send to HR Manager.
  - If Department = IT → Send to IT Manager.
  - etc.
Define Escalation / Fallbacks (optional)
- If a department manager doesn’t act in X hours, escalate to next-level approver (e.g., Division Head or Admin).
Test the Workflow
- Submit a test request as a user in one department.
- Verify that the ticket goes to the correct manager for approval.
- Repeat with another department to ensure rules are working on website.