Hello,
We have several users getting incorrect item counts on the display of the same view.
I'm guessing that deleted/archived items are being counted when they really shouldn't be.
The total number of tickets that are visible are 3. The count shows as 14 should be there.
I have checked and one ticket is linked to one other ticket. The others listed are perfectly solo. No merged.
Another example is worse because it causes errors. Page 3 causes an error. At the moment you can see that there is an order by Incident Number Desc. If this was on page one and was flipped to Incident Number Asc, you see zero incidents at all, and no page numbers. There are no results to display because every single one of those 100 items don't exist for the screen to display anything and there is nothing you can do unless you revert the ordering so that a least one item is on view.
I'd be interested to know why the count is incorrect, and why are these phantom incidents happening, and causing issues.
Many thanks,
Matthew
