Get the latest news about SolarWinds Web Help Desk (WHD)
WHD 12.7.2 RC2 should now be available in the customer portal for those with active maintenance. If you are unable to find or access, please let me know. Reminder, RC's are fully supported by our support organization and in production deployments.
I am looking for a baseline CSS stylesheet that I can use and customize to my liking.
We are new to the web helpdesk and are in the beginning stages of implementation. We noticed when we use WHD Discovery Engine to collect our assets we are not getting the description field of the PC. Is there a way to add this field so that when it does an asset discovery it will pull the description field of the machine?…
I am using WHD and attempting to add assets via the WHD Discovery Engine. So far on the network scan it has found (Discovery Results) 204 endpoints, however only collected (Collection Results) 27 endpoints. I cannot even see the 27 it supposedly found when searching in "Assets" and I'm more confused as to why it discovered…
I am trying to figure out how to disable the attachments being sent out in notifications for certain Request Types in WHD. Is this a Setup setting for Email or is this done through an Action Rule? Any help would be greatly apprciated. Thanks in advance.
I am working with a partner to setup WHD and SolarWinds Orion and part of our reason to purchase WHD was that with Orion NPM and SAM we'd be capturing ALOT of detail about nodes using WMI. That info, I want to import into our WHD Asset database. What I immediately realized after setting up the connection to my…
We have a second VM server created with the new 12.7.2 RC 1 WHD installed. When we hit the licensing piece, is it safe for us to re-use our active license in the live environment for the test? Hypothetically it's licensed by Tech access and we have enough licenses free to use both instances. I don't want to recycle my main…
Hello, Estoy montando un entorno de pruebas para web help desk y aunque la integración con solarwinds(npm) está todo en verde no crea ningún ticket. He comprobado en las alertas de solarwinds y está marcada la integración con otros productos. ¿alguna sugerencia? Regards
Hello Experts, I'm new in WHD, I've installed and configured everything, but in a mistake the local admin account deactivated, how can I reset it? it's only account I have and when press forgotten password and submit the email account, the reset request not coming to my inbox.. Thanks
Hi Guys, Is anyone else having this issue? And do you know how we can fix this? When downloading the tickets to a tsv file, the arabic fonts will show as "Øاسب الØاقي" Importing them to excel > UTF-8 breaks the ticket format so that is also not an option. I also added the Arabic language pack to our O365…
It looks like you're new here. Sign in or register to get started.