Get the latest news about SolarWinds Web Help Desk (WHD)
Strange issue. We have logins setup for tech/client. One is @emailaddress and the other is f.lastname - I came into work to a notification that my account had been locked out due to 10+ invalid login attempts. This (to my knowledge) was not done by me. There were updates that were being run on desktop and server over the…
Has anyone made a bulk action to assign a child asset and if so how did you do it?
Our CISO wants read-only access to Web Help Desk. Is that something we can give him without using a technician license?
Hello everyone I would like to make a custom widget for the dashboard that agents can then add. Basically, I want to create an Info-Panel that displays text. In case there is something all Agents must know, it can be listed there. Alternatively, it would be really nice if everyone Agent could add text straight into the…
Is there any WHD vulnerability with the widely applied log4j issue? I presume from the absence of messaging that all is well, but would prefer confirmation.
Hi We're running 12.7.6 (Hotfix 1) on Google Chrome and we're having an issue when replying to tickets. Sometimes when you hit the reply button, the notes field completely disappears and you have to refresh the screen to get it back again. We've always had this issue throughout previous versions but i was hoping that it…
After a ticket is created, is there are way to put a disclaimer/reminder of sorts per category onto the e-mail that gets sent to the assigned tech? It isn't for all categories however, just one specifically. For example: ticket is created, e-mail is sent to tech that they have a ticket. The e-mail for that specific…
Does anyone know how to change the favicon of the latest version of the Web Help Desk? The documentation references bb_config.xml but I can't seem to find it anywhere. Any help would be greatly appreciated! JJ
I have been looking for this option but have not been able to find it.
So I just installed an new SSL Certificate to replace the old one and when I restarted the help desk it is not letting me see the main web page. Not sure what is going on? any suggestions? While I thought it was the password for the certificate not being the default, when I changed it in the whd.conf and restarted I still…
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