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Delete request types - not archive

We are new to WHD and just now setting up request types. Therefor, none of the request types are in use or assigned to a ticket. I've created some request types that I do not want. How can I permanently delete them? For now I've created a parent request type called "Delete" and put all unwanted types under that, but it is crude and bothersome to me. I would like to delete. Any advise?

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Accepted answers

percyplant

In 12.7 they removed the option to delete Request Types from active Request Types. It was updated to the Archive function. Delete was available in <=12.6

But once you have archived it, open the Request and the option to delete it is now available at the bottom of the page.

All comments

pp2

Hi,

The Tech must be a "admin" then Tick on check-box "Secure-delete Tickets". Then once the tickets is selected to delete, it will be secure-delete (i.e. everythings will be gone)

See the explanation below:

Secure-delete Tickets
If checked, when this tech deletes a Ticket, the system will physically remove the Ticket from the database (rather than simply mark it as "deleted"), along with all attachments, client notes, tech notes, ticket history entries, and e-mail history entries related to the Ticket.

Hope this helps.

percyplant

In 12.7 they removed the option to delete Request Types from active Request Types. It was updated to the Archive function. Delete was available in <=12.6

But once you have archived it, open the Request and the option to delete it is now available at the bottom of the page.

rbianchi

I'm not asking to permanently delete tickets, but request types as I've explained and the subject indicates.

morty99

To delete a Request Type, mark it for "Archived" then open it and click "Delete"