Ticket EMailing options & Limitations

Apologies if this has been asked elsewhere in this forum, but I could not find anything that matches my specific question by searching so I shall ask:

We would like to disable the ability for our users to submit new tickets by email, however we would like to retain the ability for clients and CC'd users to send ticket updates via email. Is this possible in WHD? Currently on version 12.7.2 and any insight someone could provide is helpful. Thank you in advance!

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percyplant

Try this..

Setup - Locations & Departments - Locations & Rooms -

Click on the location(s) for your clients
Then view the Location Info tab.

Change the setting - "Clients Can Create Tickets Using" - to allow 'Web Interface' only.

You also might have to untick email in...

Setup - Tickets - Options - Clients Can Create Tickets Using

This is the global setting for clients without a Location.

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Clients Can Create Tickets Using
Indicates which method(s) Clients from this Location may use to create new Tickets. Clients that are not allowed to create Tickets using either method may only view/update existing Tickets provided login is enabled.