Use Empty Space

Good Day!

Our HR departments want's to know if we can up instructions up in this empty space for end users when they're submitting a ticket. Did some looking around and couldn't find an answer/or someone else that asked this question before.

I've got a screenshot here of the empty space I'm referring too. https://ibb.co/jf5vpZ1

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Accepted answers

percyplant

You can add FAQs to this space, by ticking FAQs in the Request Type setup. Then create a FAQ for that Request Type and it will appear in the box on the right of the screen, you can have as many FAQs as you like, but only the first 5 will appear in that box, and the others will require using the next arrows.

percyplant

You can also add text to the instructions box within each Request Type setup, but that text appears under the subject box, not on the right space.

All comments

percyplant

You can also add text to the instructions box within each Request Type setup, but that text appears under the subject box, not on the right space.

TuckerHarris

Thank you for your help!