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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Recent Discussions

Error when trying to backup database
Backup command returned exit code 127: using embedded PostgreSQL, redhat distro
Queries with 2 or more custom fields do not populate in the Dashboard
We are encouraging our Tech's Supervisors to make better use of the Dashboard but have run into a problem where the Query works in Advanced Search but shows "No Data Available" when it is used as a Dashboard. From a lot of troubleshooting and trial and error, we think the situation only happens when two different custom…
Bad email notification link for survey completion
For the past couple months, the survey completion notification emails contain a bad link to view survey results. This happens for anyone that gets the email notification for a completed survey and happens on all completed survey notifications. It goes to a page stating:
Email are not delivering when reassigning tickets to tech
Hi Team, I'm noticing emails are not delivered to the tech when a ticket is reassigned to another tech. I tried this on both 12.7.10-HF1 and 12.7.12-HF1. Any suggestion? It should appear like this below screenshot when a ticket is reassigned.
WHD Asset discovery via WMI fails when using a wildcard SSL certificate
Our WHD host is using a wildcard SSL certificate. When performing Asset Discovery using a WMI connection sync, it finds endpoints but collects none or very few. Even the reported collected endpoints do not get updated into the DB. On checking the log we come across the error; ERROR w.helpdesk.com.macsdesign.whd.daemon -…
how to get full list of asset type "selections" with api
Please see this screenshot. i need to get all the options list from Asset type for selection. https://ibb.co/wwfTvD0 could you please advise how to achive this with GET API call. thanks you
How can I resolve the issue of being unable to create new tickets in my web help desk and receiving an error message when attempting to submit?
I'm experiencing an issue with my web help desk where I'm unable to create new tickets. Whenever I try to submit a ticket, I receive an error message. Can you please guide me on how to troubleshoot and resolve this problem? and How can obtaining the Salesforce Admin certification help me in resolving the issue of being…
WHD and Shared Mailboxes
Will WHD work with a shared mailbox in Office 365? Or do I have to create a user mailbox for each Incoming address in WHD?
Save and Email Error
Hello, When clients try to use the Save & Email function they are met with the following error, what setting may be causing this to occur?
WHD upgrade 12.7.11 to 12.7.12 error
Hello everyoneI am trying to upgrade WHD from 12.7.11 to 12.7.12 using POSTGRE and no FIPS active.I have made the update from version 12.7.3 to 12.7.11 without problems.When trying to perform the latest update, I follow the instructions at: documentation.solarwinds.com/.../helpdeskupgradetlatestversion.htmNo success, in…