Get the latest news about SolarWinds Web Help Desk (WHD)
Can we connect another system with the WHD using Api?
Hello we are unable to login to our PostgreSQL database also getting a low warning to low disk space please advise.
We need to provide urgent support for one of our company locations. Is there a way to send an SMS message to a select number of techs that a new ticket has been submitted from that location? Thanks,
Hi, A few weeks after we upgrades our WHD to 12.8, we are experiencing erratic and slow logins. The login problems exist for both local and LDAP(s) accounts. A restart of the WHD applicaiton or the server does not help. The server has enough memory and the application has enough free JVM memory. Has anyone experienced…
When client upload an attachment in the note, it doesn't appear to the client and the technician. Also, the save button in editing request details for the client doesn't appear. Is there any suggestion? Thank you in advance.
I haven't been able to find any data that indicates this can in fact be done but the historical data does have some value to us. Has anyone executed this successfully and would you be interested in a 'consulting' engagement via freelancer?
Hi, With the upgrade to 12.8.0, the Powershell code to use API to update tickets stopped working. The WHD is installed in a Windows 2012 R2 Server (yes...to be upgraded...someday) To get the ticket detais, I've used the workaround to use curl (from curl.se) to get the details. However, to put a tech note, the code…
After the 12.8 upgrade, unable to create new client accounts. Validated this in 2 different environments. Captured logs and a support ticket is open. It would be great to get through a single release that is supposed to fix and existing problem without it breaking some core functionality.......
Hi everyone, I am running Web Help Desk with manually created clients. I am planning to do an LDAP sync with my AD and allow everyone to create their own tickets. My question is, once I sync and import users, what will happen to those manually created clients if the sAMAccountName (SAM) and email addresses are the same?…
Within our SW Web Help Desk, I have a JSON file (below) to import code into the helpdesk and everything is populating as expected into WHD, except for 1 field. { "reportDateUtc": "date here from variable", "emailClient": false, "emailTech": false, "emailTechGroupLevel": false, "emailGroupManager": false, "emailCc": false,…
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