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I am logged into WHD as a client but I am unable to add attachments to a ticket previously opened. Has anyone else experienced this issue?

I created a ticket in WHD which is currently opened. I then went back and attempted to add an attachment. I can select a file to attach but the attachment is not being saved.

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Accepted answers

pabely

https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-1_release_notes.htm

Fixes:

10459, 10498, 10518, 105125, 105182

Resolved issue where users could not add attachments in Note section on already created ticket in Client UI.

All comments

pabely

What version of WHD? If this is within the Client Interface known issue - upgrade to 12.8.1+HF1

DBoyd

We're currently at 12.8.0...Can you point me to any documentation about this known issue? Thanks

pabely

https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-1_release_notes.htm

Fixes:

10459, 10498, 10518, 105125, 105182

Resolved issue where users could not add attachments in Note section on already created ticket in Client UI.

DBoyd

Thank you!