Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Web Help Desk (WHD) Feature Requests

Recent Discussions

Bulk Scanning of Asset Tags and Serial Numbers
When adding new assets, it would be nice to have a way to bulk scan in new devices. For example, if I have 500 laptops that I'm unboxing and tagging, it would nice to have an interface where I could scan the asset tag and serial number to enter the device in inventory. Ideally, WMI or ARD would later discovery those…
Add Serial & Asset Number PO asset fields in the Import POs tool
It would be great to create serial number and asset number fields in the Import purchase order tool to populate the built-in fields within assets.
Asset Report - Excel Output Column Issue
When doing an asset query you can get the columns and view you need on screen perfectly to what you require - eg correct data and choose columns in the view. Great. However...... When you send this data to Excel or a CSV file you get EVERY column in the Asset item. Need to only export the query columns.
Customize Columns That Appear in the Asset Info of a Helpdesk Ticket
See Screen shots for clarification... It would be great if we could change what columns show up in the Asset Info tab of a HelpDesk ticket. I would like to display the warranty info for the unit.
Asset Dashboard
An asset dashboard similar to the ticket dashboard so you can create charts based off of asset queries and display charts for assets with warranties about to expire, number of assets by location and asset count by manufacturer.
Add Google Authentication to Web Help Desk Authentication Methods
Our company uses primarily Google to authenticate into web systems like Web Help Desk. Competitor products allow for their applications to provide login via Google Authentication. I'm convinced that if Web Help Desk doesn't add Google Authentication to the application, that my company will leave the product within the next…
Assets
I would like the option to copy an asset and have it assign a new asset number to the item.
Add a Tag for Tech/Client Notes
It would be very useful to add a <tag> that would allow for the latest client and/or tech note to be displayed. We have a number of Action Rules which would benefit from this feature.
Add a field to the New Line Item Editor that has a Quantity field
We use the Purchase Order system extensively, and it is great for asset management and warranty tracking. However, we purchase significant quantities of assets at once on a single PO. (Think 200 Surface Laptops, and 200 docks, and 200 pens). Currently, this means hitting the (+) repeatedly to duplicate the asset. This is…
Deliver notifications for application Updates and Security Releases in the UI for Web Help Desk
Hoping to make keeping up with WHD releases and security announcements more efficient. It is a frustrating disconnect for system administrators to have to work with THWACK Forums notifications for Release announcements. And given that ... "SolarWinds recommends that you upgrade the applicable products you currently own and…