Our company uses primarily Google to authenticate into web systems like Web Help Desk. Competitor products allow for their applications to provide login via Google Authentication. I'm convinced that if Web Help Desk doesn't add Google Authentication to the application, that my company will leave the product within the next…
I would like the option to copy an asset and have it assign a new asset number to the item.
It would be very useful to add a <tag> that would allow for the latest client and/or tech note to be displayed. We have a number of Action Rules which would benefit from this feature.
We use the Purchase Order system extensively, and it is great for asset management and warranty tracking. However, we purchase significant quantities of assets at once on a single PO. (Think 200 Surface Laptops, and 200 docks, and 200 pens). Currently, this means hitting the (+) repeatedly to duplicate the asset. This is…
Hoping to make keeping up with WHD releases and security announcements more efficient. It is a frustrating disconnect for system administrators to have to work with THWACK Forums notifications for Release announcements. And given that ... "SolarWinds recommends that you upgrade the applicable products you currently own and…
In release 12.5 a "My Approvals" was added to the tech side of the interface which is great and was heavily requested in Thwack. However when they did this it does not put a number like the my tickets and my group tickets does. I have attached a screenshot to show what I mean.
When generating a ticket for a new hire, it spawns several request types. It would be nice if the client information carried over into the child tickets. I realize that you can see that info in other places, however, you cannot interact with the child ticket until the client information is populated. This should be…
When using Web Help Desk (WHD), email options allows the 'Tech' email layout to be adjusted so that the 'Recipients' section is at or near the top. This is not adjustable with the 'Client' email layout options. Unfortunately, because clients don't scroll down the bottom of the email, they do not see who has received a copy…
When you attach multiple assets to a ticket, it's currently hard to confirm if you've attached the correct number of assets, because the "Ticket Assets" area on a ticket doesn't currently display a count of the assets that have been successfully attached to the ticket: This idea is to add a COUNT of the assets that are…
While using an action rule it is possible to send an email. In the send email form, several variables exist that can be used in the subject line and body of the email. Please add the ability to use these variables in the recipient field, too. We have a need to send an email to the assigned technician, but multiple possible…
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