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Customize Columns That Appear in the Asset Info of a Helpdesk Ticket

earle.kelley

See Screen shots for clarification...

It would be great if we could change what columns show up in the Asset Info tab of a HelpDesk ticket. I would like to display the warranty info for the unit.

Screen Shot 2016-11-01 at 3.04.53 PM.png

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Comments

jhoag_gcsd

This feature is ABSOLUTELY categorically necessary. It is so odd to me how the system selects what columns to display there. It's to me rather random. We for example, would rather it display the "Network Name" as one of the columns for the assets as that would aid in being able to decipher the differences between two different assets that were attached to a ticket. We do a TON of swaps for our equipment, so it's nice to attach the ORIGINAL asset that was having the problem to the ticket, and then later attach a SECOND asset to the ticket showing what asset we gave out as replacement. Also having the ability to show "Status" of the asset would be great...one shows "In Service" (the asset we are replacing) and the other shows "NEW" (the asset we're sending as a replacement. Having flexbility to decide what shows up on the Asset Info tab is a HUGE improvement over what's possible now. I whole hardily vote for this feature!

Rick_ACSO

I also agree that it would be very helpful to be able to select which columns are visible, both during ticket creation and in viewing an already created ticket. For us, Network Name and Status as visible columns (rather than hovering over the 'i' icon - at least during creation) would assist.