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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Any anyone got the Nextgen interface to work on port 443?
We have our tomcat running on port 80 and 443. I can access the Nextgen interface but when I go to login, it redirects my web browser to port 8443. As my helpdesk is not on 8443, I am taken to a 404 error. Has anyone seen this? The URL also has my username and password in plain text.
Exposing Help Desk to the Internet
Does anyone here expose their helpdesk to the internet? I am thinking of doing this so our maintenance team and our technicians are able to access the help desk while they are in the field. I just wanted to see what everyone was doing with this and if anyone is even allowing access to the helpdesk this way. I have seen a…
Where can we find more information on Nextgen?
I see on today's update that the NextGen framework is available. I would like to see more documentation on it, but my Google-fu is failing me. We are using SAML, so I can't upgrade to it just yet. Any idea on a timeframe for that availability?
Client Auto Duplicating Accounts
Hello- Running into a client side issue. Accounts duplicate themselves automatically. We have some user's that get a login error because it keeps duplicating the account. After deleting the duplicate account and inactivating it they can once again login, but certain user get the same duplicate account auto recreated the…
API permission error 403
I'm trying to migrate data from WHD using an online migration tool via usrname & AIP key method, but keeping getting permission error 403. I made the WHD URL publicly accessible via specific IPs and ensure I use WHD Admin account for the API but I still get 403 error. Any suggestions?
Task Elements
Good Afternoon, We have a task with 9 elements. We would like to cc someone other than the tech when task 7 is run. So the tech receives a ticket but a client will also receive a copy of that particular ticket/task. Is that possible? Thanks in advance for the feedback.
Adding Ticket content to an email message
Created an Action Rule under the Processes, then went into Action tab and Send E-Mail however do not see an option to add the content of the ticket into an email message. Any feedback would be greatly appreciated. Thanks.
How to get the latest ticket created by a user using the Ticket endpoint
I notice the Ticket endpoint sorts results based on 'lastUpdated' field automatically, but I couldn't find the right parameter to add it to the query. None of the following worked: &sort=-reportDateUtc &defaultSort=-reportDateUtc &params[sort]=-reportDateUtc First time using this Web Help Desk product and its REST API is…
New Interface??
Hey everyone. We are a long time user of Web Help Desk and wanted to get a look at Nextgen before deploying it so I stood up another server and was going to look it there. I installed it, but it looks the same. Did I miss something? I thought this would have the new interface on it. Do I have to enable it? Just wondering…
2 different installer versions???
Why are there 2 different versions of very different size for the new installer? Did I miss something? Last thing I want to do is re-run an entire upgrade process. Which is the correct installer?