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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Newer versions of macOS for WHD Server?
The longstanding system requirements (even the latest) still mention macOS 12.x (Montery) as the latest supported macOS, but that version went unsupported by Apple in September 2024, over a year ago. However, I was heartened by the release notes for WHD 2026.1 where it says that NextGen WHD is "Not supported for Sonoma,…
2 different installer versions???
Why are there 2 different versions of very different size for the new installer? Did I miss something? Last thing I want to do is re-run an entire upgrade process. Which is the correct installer?
The Next Evolution of SolarWinds Web Help Desk: Modern, Fast, and Future-Ready
We are thrilled to announce a transformative update to SolarWinds® Web Help Desk. This release marks a significant milestone in our commitment to the product, delivering a modern experience designed to streamline your IT operations while laying the groundwork for rapid future innovation. This is more than just a…
Where can we find more information on Nextgen?
I see on today's update that the NextGen framework is available. I would like to see more documentation on it, but my Google-fu is failing me. We are using SAML, so I can't upgrade to it just yet. Any idea on a timeframe for that availability?
Edit bulk action on assets
I can no longer edit 'bulk action's on assets. The button is greyed out, both for ones I have created and shared and ones I created but did not share. I cannot find any permissions that seem to pertain to this and we have'nt ran updates since this last worked.
Best Method to Change an ANSI PST File into Unicode Version?
I am facing an issue with one of my old Outlook data files. The PST file was created years ago in an older Outlook version, and I recently found out that it is in ANSI format, which has a size limitation of 2 GB. Now I want to migrate all my emails, contacts, and other items into a Unicode PST file so I can continue using…
How to get the latest ticket created by a user using the Ticket endpoint
I notice the Ticket endpoint sorts results based on 'lastUpdated' field automatically, but I couldn't find the right parameter to add it to the query. None of the following worked: &sort=-reportDateUtc &defaultSort=-reportDateUtc &params[sort]=-reportDateUtc First time using this Web Help Desk product and its REST API is…
How to get all the closed tickets sorted by created at / reportDateUtc .
Hi, I want to get all the closed tickets sortedby /orderedBy "reportDateUtc"/"createdBy" from solar winds web helpdesk via API ? I tried this but it didn't work params = {"qualifier": "(statustype.statusTypeName = 'Closed')", "orderBy": "reportDateUtc DESC"} Thanks
TICKET Creation with WHD API
Hello Is it possible to Open/Close a ticket with a past or future date/time via API? (I thought so because it is possible to adjust the opening/closing date/time on an existing ticket). i could not find any variable for Open/Close datetime to pas via API: https://documentation.solarwinds.com/archive/pdf/whd/whdapiguide.pdf…
Does an API Specifications file exist for WHD
I wanted to try and integrate WHD into a few automations and I need an API Specifications file. I'm aware of the API documentation, but I'm looking for an XML or YAML formatted file that is just the API specifications and not the training piece. Does anyone know if that exists?