Get the latest news about SolarWinds Web Help Desk (WHD)
We’re pleased to announce SolarWinds® Web Help Desk® (WHD ) 12.8.8 is now available on the SolarWinds website and in your customer portal. As with all versions, you’ll find updates, bug fixes, code refactoring, and security updates. What’s New? * Messaging: admin can disable the banner regarding version updates For more…
We’re pleased to announce the current release of Web Help Desk 12.8.7 Hot Fix 1 is available on the SolarWinds website and in your customer portal. https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-7-hotfix-1_release_notes.htm
We’re seeing and issue with Microsoft 365 email accounts with Microsoft Graph API Initially, WHD was requesting EWS permissions instead of Graph API permissions. We found this was due to missing parameters in our configuration and corrected them by adding the following:…
Hi All, I'm not sure if this is the correct forum, but I thought of posting it here to see if anyone can help. We have an instance of WHD with a database over 150GB, which is somewhat massive compared to the rest of our databases. We've narrowed it down to the email_data_object table, which seems to be storing the raw…
We’re excited to announce the general availability of SolarWinds® Web Help Desk® 12.7.4, which includes enhancements to improve security, integrations, and the overall usability of Web Help Desk. This release includes the following capabilities and enhancements: OAuth 2.0 Integration With Gmail You can now use email…
Hi everyone, We would really appreciate it if notifications for “Problem” tickets could also be triggered when the group field is set or changed, and not only when an assignee is added or updated. This enhancement would help our team identify and respond to problems more quickly — especially in cases where a ticket is…
Any idea when or if we will ever be able to disable the yellow ribbon that pops up when an update comes out? Many of our higher ups are not fans of this and we don't always update the day of, and we seem it would be better off disabled. Anything in the future regarding this as an option? Anyone else find this as much as of…
We are using WHD to certain HR requests which may contain 'sensitive' information. At present all techs can search and see these tickets. How do I limit access?
Due to authenticating against AD/OKTA, we have the option to Show Password Settings disabled. However, after the upgrade to 12.8.7, techs can no longer save their profile without getting the error "The tech's old password is incorrect." Admin accounts have no problem, and I've had to take a couple techs in other…
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