joeybrown · Director, Product Management · ✭✭✭✭✭

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• Posts60
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Discussions

• What We're Working On

  Announcement 5.6K views 6 comments 3 points Most recent by TheZeak May 22Service Desk Newsroom
• Upcoming Release of Software Normalization - Maintenance Window

  11 views 1 comment 2 points Most recent by Hrishikesh May 1Service Desk Newsroom
• What We're Working On (April 10, 2025)

  152 views 6 comments 0 points Most recent by ahelgeson January 13Service Desk Newsroom
• November 23 Release for SolarWinds Service Desk: Gen AI, Process Integrations, and more!

  Announcement 3.6K views 2 comments 1 point Most recent by jadair November 2025Service Desk Newsroom
• October 26: Release for SolarWinds Service Desk

  3.3K views 8 comments 9 points Most recent by joeybrown November 2025Service Desk Newsroom
• October 26: Release for SolarWinds Service Desk

  384 views 7 comments 2 points Most recent by jeremymayfield October 2025SolarWinds Service Desk (SWSD)
• June 22 Labs Release for SolarWinds®︎ Service Desk: Dark Mode

  1.7K views 38 comments 2 points Most recent by jadair October 2025Service Desk Newsroom
• October 12 Release for SolarWinds Service Desk: Introducing the Resource Center, 360 Reports Go GA, and a Look Ahead!

  481 views 0 comments 0 points Most recent by joeybrown October 2025Service Desk Newsroom
• September 21 Release for SolarWinds Service Desk: Automox Integration, SolarWinds AI and ESM Enhancements, and Group Assignments in SLAs

  343 views 0 comments 1 point Most recent by joeybrown September 2025Service Desk Newsroom
• What We're Working On (August 22, 2025)

  30 views 0 comments 0 points Most recent by joeybrown August 2025Service Desk Newsroom
• What We're Working On (August 22, 2025)

  30 views 0 comments 0 points Most recent by joeybrown August 2025Service Desk Newsroom
• What We're Working On {{ENTER DATE OF PUBLISHING}}

  30 views 0 comments 1 point Most recent by joeybrown August 2025Service Desk Newsroom
• August 17 Release for SolarWinds Service Desk: Dark Mode, Assignee Fields in SLAs, and Process Integrations Across Departments

  323 views 0 comments 1 point Most recent by joeybrown August 2025Service Desk Newsroom
• July 20 Release for SolarWinds®︎ Service Desk: Data Masking Enhancements, Workflow Process Entity Switching for All, Simplifying Software Records with Normalization, and More!

  131 views 0 comments 0 points Most recent by joeybrown July 2025Service Desk Newsroom
• March 16 Release for SolarWinds Service Desk: Phase 2 of Transition to New Email Provider, Automation Rules on Survey Responses, and UX Enhancements for SolarWinds AI Features

  64 views 12 comments 1 point Most recent by donrobert5 June 2025Service Desk Newsroom
• May 18 Release for SolarWinds®︎ Service Desk: Customized Runbook Fields, Approval Reminder Notifications, and General Release of Broadened Search Scope for Generated Suggested Solutions

  21 views 7 comments 0 points Most recent by nseruame June 2025Service Desk Newsroom
• SWSD November 10th: General Release of Auto-Generated Runbooks, Enhancements for Custom Fields, and New Input Modification Functionality

  22 views 4 comments 2 points Most recent by ChuckZane April 2025Service Desk Newsroom
• Enhancing Email Security and Functionality with a New Provider (Action Will Be Required)

  23 views 24 comments 3 points Most recent by davidbrodz March 2025Service Desk Newsroom
• Feb 16 Release for SolarWinds Service Desk: Phase 2 of Custom Fields for Searching, Sorting, and Filtering and Knowledge Base Articles Included in Generative AI Suggested Solutions

  10 views 0 comments 0 points Most recent by joeybrown February 2025Service Desk Newsroom
• Coming Soon: Release of Phase 2 for Custom Fields for Searching, Sorting, and Filtering (Scheduled Release Date: February 16, 2025)

  2 views 9 comments 1 point Most recent by davidbrodz February 2025Service Desk Newsroom
• Jan 12 Release for SolarWinds Service Desk – SolarWinds Artificial Intelligence (AI) is Available in AU Datacenters, Service Statistics for Change Records, Data Masking for Custom Fields, and More

  1 view 0 comments 1 point Most recent by joeybrown January 2025Service Desk Newsroom
• What We're Working On (November 13, 2024)

  20 views 0 comments 0 points Most recent by joeybrown November 2024Service Desk Newsroom
• Coming Soon: Release of Phase 1 for Custom Fields for Searching, Sorting, and Filtering and Adding Service Catalog Fields to Incident Index

  0 views 3 comments 0 points Most recent by dthao November 2024Service Desk Newsroom
• SWSD October 20th: New Toggle for SLAs, Try Premier Features with Just One Click, and More Flexible User Licensing

  0 views 0 comments 2 points Most recent by joeybrown October 2024Service Desk Newsroom
• Coming Soon: Streamlined Experience for Buying More Service Agent User Licenses

  0 views 2 comments 1 point Most recent by lectrogb October 2024Service Desk Newsroom
• SWSD September 29th: Group Assignment Fields, Incident-Specific Survey Results, New Software Management Functionality – and More!

  20 views 0 comments 0 points Most recent by joeybrown September 2024Service Desk Newsroom
• SolarWinds Service Desk 08.04.24: Adding Service Catalog Custom Fields for Searching, Sorting, and Filtering and Phase 1 Changes

  10 views 0 comments 0 points Most recent by joeybrown August 2024Service Desk Newsroom
• SWSD July 21: SolarWinds AI (GenAI) in EU Datacenter and Upcoming Changes to Custom Fields

  1 view 0 comments 3 points Most recent by joeybrown July 2024Service Desk Newsroom
• SWSD June 23rd: Response Templates for Admins and Agents, Additional Flexibility Enhancements for Automation Rules, Update via CSV, and More

  34 views 9 comments 2 points Most recent by cdow2011 June 2024Service Desk Newsroom
• SWSD June 9th: Filters for Automation Rules, SolarWinds AI, App Available in MS Teams, and More

  1 view 0 comments 0 points Most recent by joeybrown June 2024Service Desk Newsroom
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