joeybrown · Director, Product Management · ✭✭✭✭✭

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Discussions

• What We're Working On (June 4, 2024)

  0 views 0 comments 2 points Most recent by joeybrown June 2024Service Desk Newsroom
• What We're Working On (February 21, 2024)

  51 views 5 comments 2 points Most recent by joeybrown April 2024Service Desk Newsroom
• SWSD Feb 4th : Enterprise Service Management

  12 views 12 comments 0 points Most recent by Kiel. April 2024Service Desk Newsroom
• SWSD March 18: PowerBI and asset reporting improvements

  12 views 6 comments 0 points Most recent by samulski March 2024Service Desk Newsroom
• SWSD Jan 21st : Better approval collaboration and service request to incident conversions

  0 views 1 comment 0 points Most recent by SMA-HD January 2024Service Desk Newsroom
• Using Dynamic Forms, Custom Forms, and Custom Fields

  3K views 8 comments 0 points Most recent by JWinkelmann December 2023Service Desk Newsroom
• SWSD Nov 26th: Modify input after submitting

  10 views 6 comments 2 points Most recent by cavando December 2023Service Desk Newsroom
• What We're Working On for SWSD (December 5, 2023)

  0 views 0 comments 0 points Most recent by joeybrown December 2023Service Desk Newsroom
• What We're Working On for SWSD (Oct 17th, 2023)

  20 views 2 comments 0 points Most recent by joeybrown November 2023Service Desk Newsroom
• September 20 Release: Welcome to Enterprise Service Management (ESM)

  1.1K views 1 comment 2 points Most recent by dvalent1 September 2023Service Desk Newsroom
• SWSD August 27th: Improvements for compliance and regulatory requirements

  702 views 0 comments 0 points Most recent by joeybrown August 2023Service Desk Newsroom
• What We're Working On for SWSD (Aug 4th, 2023)

  2.2K views 2 comments 2 points Most recent by Suliman.k August 2023Service Desk Newsroom
• What We're Working On for SWSD (May 16th, 2023)

  2.4K views 10 comments 3 points Most recent by jeremymayfield July 2023Service Desk Newsroom
• SWSD May 21st Release Highlights: Better user feedback, task efficiency, and Linux discovery

  1.3K views 4 comments 5 points Most recent by wydra91 June 2023Service Desk Newsroom
• SWSD June 4th Release Highlights: Flexible object relations, multiple asset updates, and Microsoft Defender discovery.

  1.3K views 0 comments 1 point Most recent by joeybrown June 2023Service Desk Newsroom
• What We're Working On for SWSD (March 9th, 2023)

  2.4K views 4 comments 2 points Most recent by tobyw_loop1 May 2023Service Desk Newsroom
• SWSD April 19th Release Highlights: New Pricing and Packaging, Virtual Agent, Runbooks, and More

  4.6K views 7 comments 3 points Most recent by rinat.gil April 2023Service Desk Newsroom
• Expanding customer availability with a new ITSM data center in Australia

  1.2K views 0 comments 2 points Most recent by joeybrown March 2023Service Desk Newsroom
• SolarWinds Service Desk, March 12 Release Highlights: Custom field audits, Capturing discovery source, and Showing custom field usage.

  1.2K views 0 comments 0 points Most recent by joeybrown March 2023Service Desk Newsroom
• SolarWinds Service Desk, February 19 Release Highlights: Auto update libraries, SLA notification for queued tickets, and custom emails for category dropboxes.

  1.6K views 0 comments 1 point Most recent by joeybrown February 2023Service Desk Newsroom
• What We're Working On for SWSD (January 18th, 2023)

  2K views 2 comments 2 points Most recent by Suliman.k February 2023Service Desk Newsroom
• What We're Working On for SWSD (December 13th, 2022)

  1.2K views 0 comments 1 point Most recent by joeybrown December 2022Service Desk Newsroom
• Updates and Enhancements: New navigation out of labs, add missing requesters to the user list

  3.5K views 8 comments 0 points Most recent by joeybrown September 2022Service Desk Newsroom
• What We're Working on for SWSD (September 14th, 2022)

  2.6K views 0 comments 0 points Most recent by joeybrown September 2022Service Desk Newsroom
• SolarWinds Service Desk Product Updates and Enhancements - July 3rd, 2022

  1.9K views 5 comments 0 points Most recent by joeybrown July 2022Service Desk Newsroom
• Now Available: Dynamic Forms and Variables Converted to Custom Fields

  4.3K views 17 comments 2 points Most recent by joeybrown April 2022Service Desk Newsroom
• Updates and Enhancements: Microsoft Teams Integration, Prevent service request ticket resolution with open tasks, Field Logic for Custom Forms (Labs)

  2.1K views 2 comments 0 points Most recent by HoffVZXR October 2021Service Desk Newsroom
• Email Protection Compatibility and Prioritization of SNMP During Discovery Scans

  1.6K views 1 comment 0 points Most recent by WCAD-DavidB October 2021Service Desk Newsroom
• Updates and Enhancements: Link records to original record via automations, prevent ticket resolution with open tasks, and remove software types

  3.5K views 11 comments 0 points Most recent by Michael.Preston September 2021Service Desk Newsroom
• Audit on Permissions, ARM Based (M1) Agent Support for Macs and functionality that is about to get out of Lab

  1.6K views 0 comments 1 point Most recent by joeybrown September 2021Service Desk Newsroom
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