Recently Released
Strengthening the ITSM Core
- Improved workflow and field mapping for alerts from SolarWinds Observability Self-Hosted and SaaS April 6
- Dark Mode August 17
- Approval Reminders May 18
- Redirect users from VA to the portal to complete ticket creation May 18
- Data Masking
- Allow data unmasking in audits July 20
- Assignee as a scope on SLA August 17
- Enterprise Service Management
- Allow attach other assets as related item to an incident to a new created service provider July 20
Analytics
- Custom fields in PowerBI April 6
- New filter of "Today" which will look back to midnight in the user's timezone July 20
Workflows and Automation
- Generative AI (Premier Plan)
- UX enhancements for better interaction with AI in the platform March 16
- Automation Rules on Survey Responses March 16
- Process change type without needing to delete and recreate
- Be able to change an approval task in a process to a task or vice versa May 18
- Field input when attaching runbooks (Premier Plan) May 18
- HTTP Patch support August 17
- Process integrations available to all service providers in an organization August 17
Discovery / Asset management
- Ability to set serial number as only unique identifier to match on April 6
- Normalization of software titles July 20
- Improved Discovery Agent Response Times
Integrations
- Field mapping for triggered incidents from Observability Self-Hosted and Observability SaaS April 6
Additional items were released and noted in the release notes
What We’re Working On
Strengthening the ITSM Core
- Sandbox (Premier Plan)
- Easier identifying difference between incident and service request (Release to labs coming soon!)
- Improved icons for quick reference
- Quick filters for easily switching between the types
- Task Management Revamp
- Be able to add comments, multiple states, view parent object data, relate to multiple objects (Early access coming soon!)
- Enterprise Service Management (ESM)/Beyond IT Enhancements
- Account migration into an ESM account
- New service provider template - Facilities
- Migrate data from IT service provider to non-IT service provider (New)
- New Custom Field Types with Validation (these will be done in phases and each phase will be released as completed):
- Number - phase 1 - (Currently in testing for release)
- Email - phase 1 - (Currently in testing for release)
- Telephone - phase 2
- URL - phase 2
- Regex - phase 3
- Allow Requester to mark ticket as Closed instead of Resolved
- Ability to archive and unarchive setup objects:
- Groups
- Categories & Subcategories
- Resolution Codes
- Virtual Agent
- Line limit and form line breaks (New)
- Ability to set a number of rows of text should be displayed on a custom field title. This is to resolve the truncation of text on custom field titles.
- Add line breaks on forms to create sections to better organize the fields
- SMS support in notifications (New)
- Set allowed list of file types for attachments (New)
- Group assignment field in scope for SLAs (New)
- Multi select for all fields in scope for SLAs (New)
Analytics
- Ability to create a custom widget for asset records (in final testing for release)
- UX enhancements in the analytics area for better clarity and usability
- 360 Report
Workflows and Automation
- Allow Automations to Attach/Replace Runbook on Record (Premier Plan) (in final testing for release)
- Process integrations in automation rules (New)
Integration
- Integration with AutoMox for Patch Management (in final testing for release)
- Azure AD/Entra ID
- Squadcast (New)
- Ability to send alerts/notifications to Squadcast
Discovery / Asset management
- Integration with Patch Management tool(s)
- Single index for all asset types (New)
- Import Additional Information from SolarWinds Observability
- Unified design and revamped design for ITAM pages (New)
Mobile App
- Other assets (New)
- New sign in flow (New)
- Merge tickets (New)
This forum contains forward-looking statements regarding future product plans and development efforts. SolarWinds considers various features and functionality prior to any final generally available release. Information in this forum regarding future features and functionality is not and should not be interpreted as a commitment from SolarWinds that it will deliver any specific feature or functionality in the future or, if it delivers such feature or functionality, any time frame when that feature or functionality will be delivered. All information is based upon current product interests, and product plans and priorities can change at any time. SolarWinds undertakes no obligation to update any forward-looking statements regarding future product plans and development efforts if product plans or priorities change.
