jhoag_gcsd · Help Desk Manager

• Activity
• Posts27
• Comments116

Discussions

• Using Asset Reservation Email Template Tags

  Answered 21 views 1 comment 0 points Most recent by pabely June 2025Web Help Desk (WHD)
• Web Help Desk Software Asset Management

  193 views 16 comments 0 points Most recent by tinkermi April 2025Web Help Desk (WHD)
• Question on "Line Item Header" Added to PO Screen in 12.8.5

  Answered 32 views 1 comment 0 points Most recent by jhoag_gcsd April 2025Web Help Desk (WHD)
• SQL Stored Procedure or Function to MERGE Tickets

  Answered 1 view 1 comment 0 points Most recent by pabely March 2025Web Help Desk (WHD)
• Techs Can't See the "Techs" and "Tech Groups" tab in the Calendar Module (12.8.2 and Higher)

  Answered 60 views 12 comments 1 point Most recent by jhoag_gcsd December 2024Web Help Desk (WHD)
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  Set the Default for the "Display as a Ticket Note" checkbox to TRUE (Checked)

  1 view 1 comment 4 points Most recent by pabely October 2024Web Help Desk (WHD) Feature Requests
• It's Time to Vote for Features You Want to See Most!

  1 view 1 comment 0 points Most recent by jplurker October 2024Web Help Desk (WHD)
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  Add Additional Options for "Assigned Tech" to Quick Tickets (Include a SELF option)

  2 views 2 comments 4 points Most recent by jplurker October 2024Web Help Desk (WHD) Feature Requests
• Changes Made to "Canned Response Templates" in Version 12.8.3

  Closed 31 views 5 comments 0 points Most recent by Avadhut.Deshpande September 2024Web Help Desk (WHD)
• Is there a Full List of "Ticket Attributes" Anywhere?

  Answered Closed 0 views 1 comment 0 points Most recent by pabely September 2024Web Help Desk (WHD)
• Let's Get Real - the Out of Office Feature Doesn't Work!

  Closed 0 views 2 comments 0 points Most recent by jhoag_gcsd September 2024Web Help Desk (WHD)
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  When Customers Have More than One "Location" Prompt to Select One on Ticket Creation

  1 view 0 comments 4 points Most recent by jhoag_gcsd August 2024Web Help Desk (WHD) Feature Requests
• 3

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  Allow Customer Modification of Password Complexity Rules

  0 views 2 comments 3 points Most recent by HLC-helpdesk July 2024Web Help Desk (WHD) Feature Requests
• 3

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  Add Google Authentication to Web Help Desk Authentication Methods

  2 views 7 comments 3 points Most recent by demurd February 2024Web Help Desk (WHD) Feature Requests
• Its Time to Vote for More Ideas!

  Closed 2 views 1 comment 1 point Most recent by jhoag_gcsd February 2024Web Help Desk (WHD)
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  Add "Count" to "Ticket Assets" area on Asset Info tab of Tickets

  0 views 2 comments 10 points Most recent by Avadhut.Deshpande February 2024Web Help Desk (WHD) Feature Requests
• Clicking the Asset or Client Info Tab Exits the Ticket

  Answered Closed 791 views 13 comments 0 points Most recent by jhoag_gcsd August 2023Web Help Desk (WHD)
• Should the "Search" Feature in the FAQ Module ALWAYS Return EVERYTHING?

  Closed 343 views 5 comments 1 point Most recent by Avadhut.Deshpande July 2023Web Help Desk (WHD)
• We Should be Regularly Voting on Feature Requests

  Closed 255 views 2 comments 7 points Most recent by Avadhut.Deshpande June 2023Web Help Desk (WHD)
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  Quick Tickets - Add Ability to LINK New Ticket to an Existing Ticket

  0 views 1 comment 13 points Most recent by Avadhut.Deshpande June 2023Web Help Desk (WHD) Feature Requests
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  Search Tickets - Add "Advanced Search" term to find Tickets that are Children OR Parents

  0 views 1 comment 15 points Most recent by Avadhut.Deshpande June 2023Web Help Desk (WHD) Feature Requests
• The Future of FAQ's in Web Help Desk

  Closed 779 views 6 comments 1 point Most recent by sjdgadmin March 2023Web Help Desk (WHD)
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  Add Option to Search FAQ's by "Audience"

  1 view 0 comments 10 points Most recent by jhoag_gcsd September 2022Web Help Desk (WHD) Feature Requests
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  Add "Do not overwrite existing value" Option to "Attribute Mappings" for Client "AD/LDAP Connections"

  0 views 0 comments 2 points Most recent by jhoag_gcsd September 2022Web Help Desk (WHD) Feature Requests
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  Add Advanced Search Condition to Allow Searching by Warranty Exp Date

  0 views 0 comments 10 points Most recent by jhoag_gcsd August 2022Web Help Desk (WHD) Feature Requests
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  Set Default FAQ Order to Descending (Newest First)

  0 views 0 comments 2 points Most recent by jhoag_gcsd August 2022Web Help Desk (WHD) Feature Requests
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  Make Tech Group "Force E-Mail Notification To" Settings Also Apply to Manually Assigned Tickets

  0 views 0 comments 3 points Most recent by jhoag_gcsd May 2022Web Help Desk (WHD) Feature Requests