Let's Get Real - the Out of Office Feature Doesn't Work!

Ever since the inception of the "Out of Office" feature under the Setup>Techs module, the feature just doesn't work. We are on the third or fourth version of Web Help Desk since this feature was added and to date it only ever puts a tech on vacation for ONE day at a time.

If you program a tech to be off for a full week for example, Monday the tech will be marked "On Vacation" but on Tuesday...the tech will NOT be on vacation, and won't go back on vacation for the remainder of the week. This happens visually on the second day, when you notice the "Status" column for that week shows CLOSED...meaning the program evaluated that entry...and considers the request "complete" (closed) even when the "End Date" hasn't passed for that entry:

Does anyone else think the Out of Office Feature was a bad addition to the product and is it just me that doesn't understand how developers could get the design so truly wrong (over and over)?

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Comments

pabely

I thought this was fixed within the WHD12.8.3 releases?

jhoag_gcsd

We HAVE 12.8.3 and I'd like to note that it has been "fixed" multiple times. Every time that it's been advertised as being fixed? It's not actually been fixed. Last update, I worked with support and they found two records in the "TECH" table that had values in the "Vacation" columns that shouldn't have...which caused those techs to perpetually be on vacation. We didn't do anything to have those fields contain values...but the developers definitely program in anything to remove those values so that the "Out of Office" feature would work. Continuously however, when you put a TECH on vacation using the "Out of Office" feature...they'll say on vacation for only a day. Even when the duration is a week or two.