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Forum When using a task to create a second ticket based on hitting an option in parent ticket i do not have the option to inherit the client... How would i make the secondary ticket inherit the same client as the parent ticket

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When using a task to create a second ticket based on hitting an option in parent ticket i do not have the option to inherit the client... How would i make the secondary ticket inherit the same client as the parent ticket

svaleck over 1 year ago

I have made a custom field asking if the client will be needing hardware. when the client selected yes and saves i have it so it will create a new ticket. How do i make this new ticket inherit the parents client.

0 pabely over 1 year ago

You can't! Log with support as a Feature Request.
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0 KarynM over 1 year ago

I've submitted this as a feature request. Please vote here....thwack.solarwinds.com/.../client-information-not-inherited-in-child-tickets
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