The most recent content from our members.
If you’ve been considering moving to SolarWinds® Service Desk and are currently using Web Help Desk but have hesitated because you don’t want to start from scratch, then I have great news for you. There are two options for importing data. The first is an import via CSV, which is great for specific, smaller data sets. But…
We’re seeing and issue with Microsoft 365 email accounts with Microsoft Graph API Initially, WHD was requesting EWS permissions instead of Graph API permissions. We found this was due to missing parameters in our configuration and corrected them by adding the following:…
Hi All, I'm not sure if this is the correct forum, but I thought of posting it here to see if anyone can help. We have an instance of WHD with a database over 150GB, which is somewhat massive compared to the rest of our databases. We've narrowed it down to the email_data_object table, which seems to be storing the raw…
We’re excited to announce the general availability of SolarWinds® Web Help Desk® 12.7.4, which includes enhancements to improve security, integrations, and the overall usability of Web Help Desk. This release includes the following capabilities and enhancements: OAuth 2.0 Integration With Gmail You can now use email…
Any idea when or if we will ever be able to disable the yellow ribbon that pops up when an update comes out? Many of our higher ups are not fans of this and we don't always update the day of, and we seem it would be better off disabled. Anything in the future regarding this as an option? Anyone else find this as much as of…
Due to authenticating against AD/OKTA, we have the option to Show Password Settings disabled. However, after the upgrade to 12.8.7, techs can no longer save their profile without getting the error "The tech's old password is incorrect." Admin accounts have no problem, and I've had to take a couple techs in other…
Hello I would also and once again request the feature to be able to copy/paste images from the clipboard into WHD Text-boxes. Most of all Tech-Notes. As requested in all these other posts: [mention:0cad1f8e20654025b1cedb6679794820:fb5d84b10a5745448a7a45dafc1faa43]…
I hope this is a "me" problem, because I can't imagine that the email template function is broken. The currently selected Request Types for any given email template are no longer listed, so when I try updating the template itself, it won't let me save...because I haven't selected any Request Types. But you see, I already…
New Features / Enhancements * Parent-Child Ticket Visual Indicators - Linked and Closed * Set password complexity rule Strengthening the Web Help Desk (WHD) Core * Improvements in canned response and CAB modules * Office 365 Oauth 2.0 modern authentication mechanism for outgoing email account configuration * Security fixes…
It is a requirement by ISO standard to configure MFA in all internal application to provided added layer of security; therefore, it will be great if the feature is added to the web help desk with top priority, as this will ensure the WHD with compliance requirement for most country that it is been used.
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