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Edit 2: I'm heading out for a surgery and won't be able to respond for a bit to any new questions or notes. Edit to add: Version 12.8.5 HF2 A client recently pointed this out. After digging through old tickets, it's been happening for a long time. Portal went live in Feb 2019. Has this happened to anyone else? Maybe with a…
I tried their login on a different computer, they are a Tech/Client account this is version 12.8.3 - Build #12.8.3.2944-HF2 they can see History / FAQs/ Messages / Profile
The SQLSentry table "PerformanceAnalysisWaitTypeCategory" contains a column called "RGBColor" which is used by the SQL Sentry Windows Client when displaying the SQL Waits chart in the performance analysis dashboard. Unfortunately, these colors are not being used by the web Portal in its own dashboard. This makes it very…
The SentryOne client and associated DLLs are stored in every user's Documents/sentryone/client folder. It also stores these files per-connection (ex: if a user has set up two connections to two different databases, they will have two copies of the client + dlls in their folder). Storing these files centrally could be…
Issue Description: As of today, we can only see the active client's through Accesspoint which are connected through primary wireless controller. Clients which are connected to that Accesspoint through secondary controller are not visible. PFB screenshot. SolarWinds Support Feedback (Case # - 01522309): As per SW…
A couple of days ago I noticed serious warnings about the SSH vulnerability, Terrapin (CVE-2023-48795) It has been reported widely https://arstechnica.com/security/2023/12/hackers-can-break-ssh-channel-integrity-using-novel-data-corruption-attack/ https://www.helpnetsecurity.com/2023/12/19/ssh-vulnerability-cve-2023-48795/…
Hello- I have about a list of 140 new clients that need to be check if there are duplicate client accounts for a merge. Is there a way to perform this in a bulk action? Only see an option to individually search by each username. Please advise, Thanks.
Hello, we administrate 4 active directorys with ARM. After every restart of the computer the client starts with the alphabetically first domain name. Is there an option to set another domain as default / primary domain to start automatically? Best regards Daniel
I have made a custom field asking if the client will be needing hardware. when the client selected yes and saves i have it so it will create a new ticket. How do i make this new ticket inherit the parents client.
Just getting the Web Help Desk setup and currently have clients only sending tickets via email. Right now when they send an email to our itsupport@domain.com email it creates a ticket and then sends them an email that a ticket was opened. But, when I make notes on the ticket or close or do anything on the ticket, no email…
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