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Edit 2: I'm heading out for a surgery and won't be able to respond for a bit to any new questions or notes. Edit to add: Version 12.8.5 HF2 A client recently pointed this out. After digging through old tickets, it's been happening for a long time. Portal went live in Feb 2019. Has this happened to anyone else? Maybe with a…
Hi I have a ticket I need to assign to an out of office tech for when they return. Under ticket history it says "Assigned to Tech[V], Backup-Tech from Admin Tech", yet it's still assigned to the backup tech?
We needed to disable ticket creation by the primary smtp. We told this is not possible with out disabling all email functionality. Our workaround is to auto reply (from exchange) that ticket is not created and automatically cancel the ticket. The client then fets notified that the ticket was created, then immediately they…
I have made a custom field asking if the client will be needing hardware. when the client selected yes and saves i have it so it will create a new ticket. How do i make this new ticket inherit the parents client.
The Solarwinds tech support has noticed that for some reason, our WHD.log file is not splitting out into daily logs. They asked for the logback-config.xml but have not seen anything that should be preventing the logs from splitting. Has anyone run across this? Windows Server 2019 WHD: 12.7.11 Separate MS SQL DB
Does anyone know if WAFFLE will work with FIPS? We are using WAFFLE for SSO but need to go to FIPS compliant. WHD version: 12.7.11 Server 2019 Separate MS SQL Database server
Is there a way to format the description field for tickets to only use plain text? If a user puts in a ticket to request a specific URL blocked, the ticket does not display the URL but instead imbeds the link. For example a youtube video URL will show the thumbnail of the video rather than the URL that was copied into the…
Hello together, after an update to whd 12.7.8-SNAPSHOT i got the msg: An error occurred while handling request /helpdesk/WebObjects/Helpdesk.woa/ra/configuration/initialGSWValues: Please contact administrator I am administrator an this is the message on a client, on the server i got this screen, when click on Next ->…
HI Every One, I am installed SolrWinds (WHD) Web Help Desk. application & data base is in different server. Date base : ms sql express 2008 Each server having 12 GB RAM & 3 processor. WEB CONSOLE IS TOO SLOW ONLY AT THE TIME OF TICKET CREATION. kindly let me know the solution for this issue Thanks & regards Thangaraj
Hey all, My company currently has a data base of all its iPad assets we have through a 3rd party, I have been tasked to pull the information from their site and import it into our version of Web Helpdesk, however it doesn't seem to be liking it very much. I go into Setup > Import > Import Asset and I have already renamed /…
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