The most recent content from our members.
Any idea when or if we will ever be able to disable the yellow ribbon that pops up when an update comes out? Many of our higher ups are not fans of this and we don't always update the day of, and we seem it would be better off disabled. Anything in the future regarding this as an option? Anyone else find this as much as of…
Due to authenticating against AD/OKTA, we have the option to Show Password Settings disabled. However, after the upgrade to 12.8.7, techs can no longer save their profile without getting the error "The tech's old password is incorrect." Admin accounts have no problem, and I've had to take a couple techs in other…
I hope this is a "me" problem, because I can't imagine that the email template function is broken. The currently selected Request Types for any given email template are no longer listed, so when I try updating the template itself, it won't let me save...because I haven't selected any Request Types. But you see, I already…
It is a requirement by ISO standard to configure MFA in all internal application to provided added layer of security; therefore, it will be great if the feature is added to the web help desk with top priority, as this will ensure the WHD with compliance requirement for most country that it is been used.
Edit 2: I'm heading out for a surgery and won't be able to respond for a bit to any new questions or notes. Edit to add: Version 12.8.5 HF2 A client recently pointed this out. After digging through old tickets, it's been happening for a long time. Portal went live in Feb 2019. Has this happened to anyone else? Maybe with a…
We're back with your quarterly look at all things SolarWinds Service Desk. Join us on Wednesday, June 11, for a live session where our product team will walk through the latest updates. This will include a closer look at ESM with a 3-minute service provider setup and Dropbox mailbox, plus new functionality like approval…
Email from securitycontacts@solarwinds.com below. It's very confusing because the last line in the steps to resolve it is to install HF3, which I already have. So does this mean to roll back to HF1, and then install HF3 into that? My problem w/ going back to HF1 is that's the release we just moved away from to try stopping…
Forgive what may be a stupid question, but I am as green as the "NEW" icon here. My partner recently departed without leaving any documentation whatsoever, and management didn't seem to care that he was departing either. I have now absorbed all thirty years of his responsibilities. The problem is, I was the Windows and…
As more organizations transition to Google Workspace and cloud-native infrastructure, the ability to integrate WHD with Google’s Secure LDAP service is becoming increasingly important. While WHD integrates well with traditional LDAP directories (e.g., Microsoft AD, OpenLDAP), it does not currently support Google Secure…
With Google's transition from less secure apps to OAuth on March 14th 2025, Gmail authentication seems to be failing. Transition from less secure apps to OAuth - Google Workspace Admin Help The WHD Guide mentions setting up an incoming email account with OAuth but no way to configure the outgoing account. I wanted to see…
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