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Has anyone had trouble with plus sign showing in decimal code? It only happens on the client view.
Edit 2: I'm heading out for a surgery and won't be able to respond for a bit to any new questions or notes. Edit to add: Version 12.8.5 HF2 A client recently pointed this out. After digging through old tickets, it's been happening for a long time. Portal went live in Feb 2019. Has this happened to anyone else? Maybe with a…
Unable to find child descriptor - Log Error
Troubleshooting something another issue this morning and came across lots of entries regarding: 2025-02-11 06:01:10.981 [https-jsse-nio-443-exec-10] ERROR w.h.c.m.whd.qualifier.descriptor - Unable to find child descriptor for value: '8' among values: '(Open:Open, Work In Progress:Work In Progress,…
Client works for more than one company
We are starting to roll out the Company field for users profiles (clients in WHD). However, we have a user that works for two companies that are on the same WHD. Is there a way to assign two companies, or do we need to make two client profiles for that user?
Upgrading from WHD 12.7.8 to WHD 12.7.12 errors out on updating database.
A little detail on how we are setup today. Application server: CentOS 7 -> running WHD 12.7.8 Database Server: Windows Server 2012 R2 -> running SQL Server 2014 SP2 Attempting to upgrade WHD to version 12.7.12 ultimately bombs with the infamous "An error occurred while updating the database: Please contact administrator"…
your evoluation period expired-If you do not wish to purchase a license, you can uninstall the evaluation version and install the limited free version of SolarWinds Web Help Desk.
I just upgraded my free functional version 12.7.9 to the latest 12.7.12 and now I get this error - anyone know how to adress that issue? I installed the the file from here: https://www.solarwinds.com/downloads/WHDWIN64Free.zip WebHelpDesk-12.7.12.1710-x64-free Is that the correct file/version for free edition? Thank you
When using a task to create a second ticket based on hitting an option in parent ticket i do not have the option to inherit the client... How would i make the secondary ticket inherit the same client as the parent ticket
I have made a custom field asking if the client will be needing hardware. when the client selected yes and saves i have it so it will create a new ticket. How do i make this new ticket inherit the parents client.
Plain Text formatting for Ticket Descriptions
Is there a way to format the description field for tickets to only use plain text? If a user puts in a ticket to request a specific URL blocked, the ticket does not display the URL but instead imbeds the link. For example a youtube video URL will show the thumbnail of the video rather than the URL that was copied into the…
AUTHENTICATE failled Web Help Desk Solarwinds
We received the following Web Help Desk error.I don't know if this is an error, a license, or a system problem.
AUTHETICATE faiiled Web Help Desk
We received the following Web Help Desk error. I don't know if this is an error, a license, or a system problem.
AUTHENTICATE failled Web Help Desk Solarwinds
Hello Guy,With the following message, we are experiencing AUTHENTICATION errors on the web help desk SolarWinds. I don't know if this is an error, a license, or a system problem.

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