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Hi everyone, I am looking for advice regarding task reminders in SolarWinds Service Desk. Use case: we have process tasks assigned to different Service Task Users during an onboarding workflow. We would like to send automatic reminders directly to the actual assignee of each pending process task, for example before the…
Please allow service task users to comment and update the task completion progress as a percentage of the assigned task via the service portal. The Incident owner or other responsible parties should be able to see the progress. This will help service task users to communicate with the requestor or the incident owner.
Our Team is seeing an issue where Tasks created in an incident that is under a Group Assignment are auto-completing themselves within the minute they were created. When we remove the Group Assignment and add a task it holds, and still holds if we add the group after the task. We have Category triggers and Automations that…
Hello everyone, I am attempting to create an easier method for our help desk analysts to post notifications using the task items within new incidents. We have different tasks for different ticket types, I would like to add a process item that posts an update/message to the incident when a task item has been completed.…
It would be helpful if reporting options and filtering were more granular, to align the same reporting capabilities of exporting and scheduling from all reporting/auditing sections across the entire service desk account, and not just from the reports section. Specifically, having the and ability to export from task views,…
Workaround is agent replies to task assigned to you notification email, but seems silly agent can't send a comment like 'account created,user and pass' as a comment in the task.
I would like to put out the idea of adding more rigid time intervals for when service catalog items will auto generate. For example: 1st Monday of the month.(to avoid weekend tickets) 1st Monday of the quarter. 3rd Friday of the month etc.... We have compliance based tasks that need to be generated at specific times of the…
I was trying to add a notification for task assignees for a certain amount of time before the due date of a task, but it doesn't seem that this is possible. Tasks are not available in the "Scope" of automation rules. I was able to create a similar automation for tickets / service requests, but we don't often use due dates…
Makes sense to add Teams Chat either as integration setting option and/or as an option for notification settings as opposed to email as the only option- So when approvals or tasks are assigned, a notification can be sent to the assigned user's teams chat via their teams associated email, as a more reliable means for…
Hello community, Today, in the incident module of SWSD, when a task is assigned to a specific person and that person completes the task, a notification is sent to themself. I find it difficult to understand the reason for this notification: if I were in the shoes of the task assignee, why would I need to receive a…
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