The most recent content from our members.
It would be helpful if reporting options and filtering were more granular, to align the same reporting capabilities of exporting and scheduling from all reporting/auditing sections across the entire service desk account, and not just from the reports section. Specifically, having the and ability to export from task views,…
Workaround is agent replies to task assigned to you notification email, but seems silly agent can't send a comment like 'account created,user and pass' as a comment in the task.
I would like to put out the idea of adding more rigid time intervals for when service catalog items will auto generate. For example: 1st Monday of the month.(to avoid weekend tickets) 1st Monday of the quarter. 3rd Friday of the month etc.... We have compliance based tasks that need to be generated at specific times of the…
I was trying to add a notification for task assignees for a certain amount of time before the due date of a task, but it doesn't seem that this is possible. Tasks are not available in the "Scope" of automation rules. I was able to create a similar automation for tickets / service requests, but we don't often use due dates…
Makes sense to add Teams Chat either as integration setting option and/or as an option for notification settings as opposed to email as the only option- So when approvals or tasks are assigned, a notification can be sent to the assigned user's teams chat via their teams associated email, as a more reliable means for…
Hello community, Today, in the incident module of SWSD, when a task is assigned to a specific person and that person completes the task, a notification is sent to themself. I find it difficult to understand the reason for this notification: if I were in the shoes of the task assignee, why would I need to receive a…
In the "agent" view, when looking at a ticket there is a "tasks" tab which allows me to see the tasks that are on that ticket. It would be nice if the user side showed tasks that are assigned to that user for that ticket. Our finance team often assigns tasks to people who are not fully licensed users. Whether it be a…
Dear community, The subject I wish to discuss is somewhat complex, but I believe it would be beneficial for the SWSD especially to enhance the Tasks module. Currently, in my opinion, the module does not deliver the best possible user experience and features. As an IT department with various sub-teams organized by a service…
Please add a comment box inside of a task so we can add comments to the specific tasks, instead of just completing the task inside of a ticket. Right now there is no comment box, and our team would find it very beneficial to comment on certain tasks, especially in onboarding/offboarding service catalog requests.
Hello community, I am considering the possibility of creating tasks within an incident to involve all the necessary individuals in resolving it. With the current behavior, when I (as the ticket assignee) create a task for another service agent, I receive the notification instead of the task's assignee, which I believe is…
It looks like you're new here. Sign in or register to get started.