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Create ticket/Catalog Via Process

Being able to utilize an existing service catalog process to create a new service catalog or ticket while pulling specified fields (custom as well) to auto fill in the newly requested ticket.

Use case: Having HR onboarding service catalogs end process is to automatically create an IT onboarding Catalog pulling only the necessary information IT needs via selected custom fields.

Reason: Reduces workload for moving information and duplication of process

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Status: Active

Comments

apensinger

You can currently do this (to an extent) with API, but I agree that this would be much easier.

jasmith1847

That's the one thing i havent messed with yet haha I'm still fairly new to this! Would you mind giving me a run down of what that looks like?