The most recent content from our members.
When creating an automated rule, it's not possible to send an email to a commenter. This is necessary, for example, when someone adds a comment to a closed or resolved ticket and needs to be informed that their comment may remain unread.
It would be great to see the Group assignment field be made available in the mobile app.
Add separate columns to reports to show which SLA (resolution or response) was breached, and the time it was breached.
For reporting purposes, customer (Persistent) is looking for the Source Column to show in the CMDB like it does for Computers and Network Discovery.
It would be great to be able to pull variables for notifications to show who has completed an approval. Currently today you are unable to do so, having this would allow users to know who has completed their approvals.
Today, you can POST via API severity_level only to TMS Checks. Could you please add it to Uptime Checks as well? You can only modify it by WEB right now: Thanks!
We need a feature in the product to create one standard Linux setup (Golden Image) and deploy it to multiple systems, similar to how it works in Microsoft Windows . Right now, setting up each Linux machine takes extra time and effort. Adding this feature will save time, reduce errors, and keep all systems consistent.…
Hello! I have a project I am working on to capture the "second response time" of a ticket. After some testing I figured I could accomplish this via runbooks, API, and automation rules. I have another runbook executing in a similar way via a 5-step API runbook to relate the requester's computer to the current ticket via…
Hello community I think it would be useful to have an option to automatically add elements to intelligent maps based on custom properties. What does this mean? When I define a map as being associated with certain custom properties, when I define the value of a custom property for a node, interface, application volume, or…
It looks like you're new here. Sign in or register to get started.