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For Automation Rules, it would be great if we had the option to add public/private comments for "Actions" when a condition is triggered successfully. For example, if a certain category/subcategory ticket is submitted, the automation rule would kick off to post a public comment to advise the requester of tips, disclaimers,…
Can we have a Find Duplicates action for all Other Assets too? Currently this is only available for Computers
Hi there - After doing some user testing with a screen reader, we noticed that there are some real flaws in the user portal of our SolarWinds service desk. For example, on the new ticket form, the attachment button doesn't have the correct label so it is described by the screen reader as 'button'. Additionally, the drop…
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