The most recent content from our members.
I know this will likely be met with a ton of resistance, but here me out. Overview: As IT teams increasingly rely on integrated tools to handle incident management and remote support, I propose a native integration between SolarWinds Service Desk (SWSD) and Splashtop. This would allow service agents to initiate secure,…
I would like to be able to "at mention" other administrators when using mobile browsers, such as Chrome and Edge on Android and iOS.
I have a dream for Solarwinds Service Desk. A dream where the tireless architect of documentation does not live in fear of the "Save" button. In the grand cathedral of IT Service Management, we are told that Knowledge is Power. We are told that our Knowledge Base is the "Single Source of Truth." Yet, in many of our most…
When we scan our Juniper switches with Switch Port Mapper, the VLAN information displays a 6 digit number instead of the vlan configured on the port.
Originally posted almost 9 years ago (in 2017), it did get quite a few thumbs up. Solarwinds and CyberArk Integration - THWACK 1. CyberArk works as a password vault and hence it can securely store the credentials used by Solarwinds (user name + password) 2. CyberArk comes with certain level of automation as well which can…
When adding a MAC address to an IP address in IPAM, the MAC Address must be in the format xx-xx-xx-xx-xx-xx. It won't even accept xxxxxxxxxxxx. Request is for it to allow xxxxxxxxxxxx, xxxx.xxxx.xxxx, and xx:xx:xx:xx:xx:xx formats
Maine General Medical Center has a use case where most of their tickets come in via phone and their Agents create the tickets for the end users within the incident queue. What is happening is the agents start filling out a ticket and realize it should have been a Service Request. They would like for Service Catalog…
Per direction, suggesting the addition of a built-in setting to enable or display a bell icon for in-app notifications in the user (end-user/customer/requester) view.
We have hundreds of WPM scripts running, and we periodically need to update the service account password used to access sites. However, when the AD account password is changed, all WPMs fail, requiring individual script updates, which can be time-consuming. We proposed that WPMs could retrieve credentials directly from the…
I would like to see three levels of category. Here's the situation. Printer as a Category can have multiple sub-categories, (Paper Jam, Toner Replacement, Servicing Required, out of paper, etc) Printer is a hardware, and I would like to place all Hardware under a Hardware category (one that is already established by…
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