Recently Released
- Strengthening the ITSM Core
- Relate changes to changes (or any other type of record to be linked) June 4
- Allow @ mentions on the portal July 16
- Allow back dating of incident creation date August 27
- Enterprise Service Management (ESM)/Beyond IT Sep 20
- Support multiple service providers in a single tenant Sep 20
- Provide a way to test workflows without changing the workflows and without submitting actual service requests April 19
- RunbooksApril 19
- Be able to use an input in the task name May 21
- Power BI connector – Microsoft Marketplace June 25
- Discovery / Asset management
- Discovery Linux Agent (Beta version) April 19
- Windows Discovery Agent MSI July 16
- Add Windows defender to Discovery Agent June 4
What We’re Working On
Strengthening the ITSM Core
- Dynamic Approvers
- Approvals Reminders (New)
- View approvers comments in the portal
- Canned responses for agents
- Select related asset from portal
- Add filters to Custom forms index
- Enterprise Service Management (ESM)/Beyond IT - Phase 2 (Join accounts in a single tenant, Ticket Forwarding)
- Sandbox (New )
- Convert a service request to incident (New)
Analytics
- PowerBI Integration:
- Custom fields implementation as part of Power BI connector (New)
- Send incremental data using the Power BI connector
- Add assets data to the Power BI connector and additional fields to incidents
- Pull additional incident data (New) (THWACK Post/Voting)
- Ability to filter incidents by hours
Workflows and Automation
- Assets automation (New)
- Modify inputs after service request submission
- Field input when attaching runbooks
- Ability to trigger the automation rules on any field update
Integration
- Get incremental data using the API (New)
- API: Add fields documentation
- API: Add custom fields to groups API call (New)
- Improve service desk API Documentation
- Support HCO AlertStack clusters in SWSD (New)
- Jira integration enhancement: comments sync from SWSD to Jira - represent the comment creator and not integration creator (New)
Discovery / Asset management
- Jamf Pro implementation - Add iOS Mobile Devices
- Add the ability to select an IP range or subnet IP
- Integration with Patch Management tool(s)
- Move Network Devices to CI data model
- Assets reports – filtering options improvements(New)
- Revamp of software index page (New)
- Adding the ability to merge like software together.
This forum contains forward-looking statements regarding future product plans and development efforts. SolarWinds considers various features and functionality prior to any final generally available release. Information in this forum regarding future features and functionality is not and should not be interpreted as a commitment from SolarWinds that it will deliver any specific feature or functionality in the future or, if it delivers such feature or functionality, any time frame when that feature or functionality will be delivered. All information is based upon current product interests, and product plans and priorities can change at any time. SolarWinds undertakes no obligation to update any forward-looking statements regarding future product plans and development efforts if product plans or priorities change.
