SWSD May 21st Release Highlights: Better user feedback, task efficiency, and Linux discovery

joeybrown 11 months ago 1 minute read time

On May 21 we released enhancements to SolarWinds^® Service Desk (SWSD). For a complete list of changes, please visit the SolarWinds Service Desk release notes.

Collect the needed feedback to improve your service offerings. Starting today, we are expanding feedback capabilities beyond a thumbs up or thumbs down. We are happy to announce the release of custom satisfaction surveys. These new surveys allow you to ask the right questions to collect feedback that drives your service desk forward. Using our dynamic form rules, custom forms, and field logic, you will be able to tailor the survey to the audience at hand. You want certain feedback when an incident is closed in your networking category? No problem! You only want certain feedback from a group of users but not other? Now you can do that too. See Surveys for more information.

Helping agents stay on top of tasks with greater efficiency. We’ve made it easier for agents to distinguish between similar tasks in the task view of SolarWinds Service Desk. Gone are the days of guessing which task in your long list of tasks is for which incident. You can append custom field inputs to the title of each task, making it easier to find and open the task you’re looking for. Need to provision a new computer for a new hire? Now you can have a task title to match (Provision new computer – {{New Hire Name}}). Append custom fields to task titles

Better management of your Linux assets. Many customers use Linux machines in their environments, alongside Windows and Mac devices. We’re excited to announce the addition of a Linux Discovery Agent to collect more robust information on each of these assets, bringing that data into your . Doing this will help you get a better picture of your asset landscape and allow you to bring in assets a scanner cannot reach. See Discovery Agent installation for Linux.

If you have any questions, please leave a comment below.

Come see what else we’re working on.

Have a feature request? Upvote or submit your request here.

Top Comments

wydra91 10 months ago +1

Hey Joey! Hugely appreciate the ability to add variables to tasks, that said, it appears it may not be possible to do so with Approval Tasks, any chance that would be a low hanging fruit to implement?

wydra91 10 months ago in reply to joeybrown

Exciting! As a new customer coming from ServiceNow, I wanted to extend our appreciation for the communication!
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joeybrown 10 months ago in reply to wydra91

wydra91 going to respond to both of your comments here! Approval tasks makes perfect sense and something I'll see if its a quick win. Adding them to task description might have to wait until we do our task management overhaul later this year. Later this year we are working towards allowing comments on tasks, multiple states (New, In-Progress, Assigned, Resolved), time tracking, and more. We'll be posting more about it as we get closer but pay attention to our What We're Working On page to keep up to date!
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wydra91 10 months ago

Sorry to blow up the comments, but I forgot to mention that we can't throw variables in task descriptions either, we'd love to see that too!
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wydra91 10 months ago

Hey Joey!

Hugely appreciate the ability to add variables to tasks, that said, it appears it may not be possible to do so with Approval Tasks, any chance that would be a low hanging fruit to implement?
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