Find all the e-mails opened as a ticket on samanage mailbox

r.frio

Hi Folks, 

Before I used OTRS, a service desk platform, I would like to know if it is possible to have a fetch, i.e. can the service desk find all emails that were in the mailbox and thus open them as a ticket? 

For example, I have a company that has a support email (support@domain.com) and the customers send emails to this mailbox as tickets.

After implementing Solarwinds Service Desk in the infrastructure can I synchronize all these "ticket" emails to create incidents on Solarwind Service Desk?

Thank you

SPSDude

There's no means to retroactively ask emails to create tickets unless you can ask the mail server to do a "one time forward" or manually forward them. Alternatively, if you can export them into a simple CSV format, you can create them as tickets via import.

To make sure I understand correctly, any new tickets are being forwarded and created correctly via email, you are just considering means to get tickets back from an old/unused mailbox?

The Service Desk does offer an "email to ticket" option out-of-the-box, so if that's the question, the short answer is; Yes!