The most recent content from our members.
When creating an automated rule, it's not possible to send an email to a commenter. This is necessary, for example, when someone adds a comment to a closed or resolved ticket and needs to be informed that their comment may remain unread.
Hello, I'm curious if Service Desk has a Sandbox environment I can use for testing. Does anyone know?
Add Ability to admins\Users to manage Fields customization in the Portal View. Currently its just limited fields and can't change it.
I am currently configuring custom forms in SolarWinds Service Desk and I am experiencing an issue where the custom forms I created are not appearing in the Service Portal. The category is active, and the form has been attached to the category. I have also enabled the option for the form to be visible in the portal and…
Greetings, SolarWinds Service Desk Team, I hope you are doing well. I am currently configuring user roles in SolarWinds Service Desk and would like to implement more granular restrictions for incident assignment. At the moment, assignment restrictions can be applied globally (all users) or not applied at all. However,…
As of right now the end user portal doesn't allow them to cc additional users after a ticket has been created. The cc, priority, due date, etc. fields are available when they create the ticket but not once it has been created. These are critical fields that a user should be able to adjust. We try to push users to use the…
When you are in Task page - when you click on "Source object" link it will take you to appropriate page in order to look at the details. Would like to see the "Task" tab as default instead of "Comments for everyone". This is to alleviate any confusion that user might have when looking at the ticket and eliminate extra step…
We had a great ask in the chat during our ITSM Customer Session at SolarWinds day, sparking the question: What are some learnings or best practices in terms of service catalog structure or knowledge base standardization that different teams have implemented in their own organizations? Some thoughts from the session:…
We are wanting to know who has viewed certain solutions. I can't find a report that does that and the Audit log only shows what changes we made to the Solution. Has anyone found a way to get this data? It would also be great to know how they found that solution.
Hi, I have been tasked with creating dashboards for myself and my colleagues to use. Some of these dashboards are at a "individual level" so I want to be filtering based on one person specifically. This is fine when creating dashboards for myself, as I can just set myself as the user in the filters. However the problem is…
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