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Good day! I'm using Orion integrated with OTRS (CentOS Stream 9) as Ticket System and I have these two questions: 1. I'm trying to create a new widget to run Custom SQL query, but I can only find Custom SWQL, Is it possible to create Custom SQL queries? 2. Using SQL query I can see the tickets with lot of information, is…
Hi Folks, Before I used OTRS, a service desk platform, I would like to know if it is possible to have a fetch, i.e. can the service desk find all emails that were in the mailbox and thus open them as a ticket? For example, I have a company that has a support email (support@domain.com) and the customers send emails to this…
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