The most recent content from our members.
Hi Folks, Before I used OTRS, a service desk platform, I would like to know if it is possible to have a fetch, i.e. can the service desk find all emails that were in the mailbox and thus open them as a ticket? For example, I have a company that has a support email (support@domain.com) and the customers send emails to this…
I have a ticket with several attachments. I need to open them all. There is a MSG file (Outlook email), a LSI file (text file) and XLS file (Excel spreadsheet). The XLS opens as it should. The other two open as HTML in the browser. Saving the document does not solve the problem because it saves the document as HTML. How do…
Hello, I created a web transaction recording that just logs into the Outlook web app and then signs out. Since the sign out option is located in a drop down menu, that is the course I have to take in the recording. I'm running into an issue where the drop down immediately closes upon being opened during playback and then…
Conversation View in Outlook scans the thread for messages that are wholly contained within other messages. This would be extremely helpful to have when on the initial ticket, the Client Cc's other people. When those Cc'd people respond back from the initial E-mail by the Client, the E-mail doesn't contain the modified…
I am wondering if there is any way I can change the format of emails sent out by the report scheduler? I have done some research and at the moment Outlook does not display the webpages that the report scheduler emails. Outlook is designed like this by M$ and you recieve the email with ATT00###.dat file attached and nothing…
All, Since Microsoft took it upon themselves to completely gut the HTML rendering engine in Outlook 2007 (Hello Word! ) automatic reports from Orion no longer work! So, my question is does anyone have a work around for this, or are the SW guys coming up with some sort of solution? Ideally I'd love to see PDF reports from…
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