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Hello I would like the ability to have multiple tickets open in the same browser. Currently, this does not work. I am forced to use two to three separate browsers if I want to view and work in multiple tickets at once. Thank you
Hello Wonderful Peoples, I hope this message finds you all well. I’m reaching out to seek your guidance on a few points to help me better understand the integration process involving SolarWinds, BMC Helix, and Google Chat. I’ve been assigned to explore this integration and would like to clarify a few things before…
Edit 2: I'm heading out for a surgery and won't be able to respond for a bit to any new questions or notes. Edit to add: Version 12.8.5 HF2 A client recently pointed this out. After digging through old tickets, it's been happening for a long time. Portal went live in Feb 2019. Has this happened to anyone else? Maybe with a…
We just got a bunch of alerts from our network equipment because there was a power outage and each device (switch, AP, etc.) triggered an alert. Each of these alerts caused a new ticket to be generated. Now that the power is back on I have to go through a dozen or so ticket and categorize them, assign them, and close them…
Within Ticket Lists you can manipulate column Sets to show more or less data in the rows. Using the Cog button you can then export as a TSV file which includes to data, columns & rows you have selected. Within Asset and Client Lists it is different, although again you can alter the column sets you are offered different…
when attempting to merge multiple related incidents, you can only check one box at a time. requesting the ability to check the box to merge multiple incidents at the same time
Use Case: Web Help Desk is currently flexible enough to allow you to record more than one location for a client in their client record. Right now however, should a client call for help, the help desk agent must be thoughtful enough to check the "Client Info" tab and then click the "Edit" pencil and scroll down to see the…
When you attach multiple assets to a ticket, it's currently hard to confirm if you've attached the correct number of assets, because the "Ticket Assets" area on a ticket doesn't currently display a count of the assets that have been successfully attached to the ticket: This idea is to add a COUNT of the assets that are…
We have reported an issue to Support (Ticket #01383466) who is having a devil of a time trying to reproduce the issue. This issue cropped up several versions ago and hasn't gone away. At least two of our users consistently experience the issue. Myself it happens to only periodically. Web Help Desk will immediately exit the…
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