The most recent content from our members.
If you’ve been considering moving to SolarWinds® Service Desk and are currently using Web Help Desk but have hesitated because you don’t want to start from scratch, then I have great news for you. There are two options for importing data. The first is an import via CSV, which is great for specific, smaller data sets. But…
We’re excited to announce the general availability of SolarWinds® Web Help Desk® 12.7.4, which includes enhancements to improve security, integrations, and the overall usability of Web Help Desk. This release includes the following capabilities and enhancements: OAuth 2.0 Integration With Gmail You can now use email…
It is a requirement by ISO standard to configure MFA in all internal application to provided added layer of security; therefore, it will be great if the feature is added to the web help desk with top priority, as this will ensure the WHD with compliance requirement for most country that it is been used.
Edit 2: I'm heading out for a surgery and won't be able to respond for a bit to any new questions or notes. Edit to add: Version 12.8.5 HF2 A client recently pointed this out. After digging through old tickets, it's been happening for a long time. Portal went live in Feb 2019. Has this happened to anyone else? Maybe with a…
I understand how this is a good idea for the majority of users or companies that utilize this program. However, i know some companies do not automatically go to the latest upgrade and others do when they have the time but they/we have this pesky banner popping up at all times. I know it is only for admins so techs aren't…
Customer support for WHD referred me here: You may contact directly our Dev team through THWACK using the link below: https://thwack.solarwinds.com/ You will need to access the link, post your query about the scripting issue and they will reply. ------------------------------------------------------------- We are currently…
How it works now Currently you can set the minimum number of approvals required for a change control to be approved, but you cannot set the number of denials required for a change control to be denied. Right now, in order for a change control to be denied, you need a majority of the CAB to deny it. Proposed changes I…
Hello, I manage the service desk at an MSP. A new client runs a large internal Support Desk using the SW Web Helpdesk. I've never really used SolarWinds software, let along the Web Helpdesk. It is even called Request-O-Matic. They called it ROM. It isn't even called that outside of their organization, I don't think. Even…
Displays using Dark Mode automatically change the text color to white for ticket notes within HTML-based emails, however, the blue and yellow note backgrounds remain unaltered. This causes ticket notes to be unreadable while using Dark Mode display options. Can the text styles be updated to either enforce a color of…
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