The most recent content from our members.
I have created a setup in Web Help Desk to create a series of tickets each month for Windows updates and would like to use variables in the subject and or request of each ticket, specifically, I would like the MONTH the ticket was created in the "Subject" and/or "Request" field. (please see below)
Dear All Our WHD Database size is increased more than 200 GB, and we need to delete old ticket. 1. Is there any option for retention on tickets? If we delete ticket from GUI, it marks as deleted in job_ticket table, but records are not deleted from DB. 2. Can we delete old tickets from DB directly? 3. Can I have DB tables…
/
I have just been asked by our VP if there is a way to view ALL tickets contained with in the Web Help Desk system. The only solution I can seem to find is to go to search, leave all fields as they are, and then selecting search again. Is there another way or is this it?
Is there a way to format the description field for tickets to only use plain text? If a user puts in a ticket to request a specific URL blocked, the ticket does not display the URL but instead imbeds the link. For example a youtube video URL will show the thumbnail of the video rather than the URL that was copied into the…
Hello, I have a customer that is using REST API to create a ticket to WebHelpdesk from their on premise Sharepoint and it works since years. They will migrate to Sharepoint online soon and their Sharepoint administrator says that they can't use anymore REST API provided by WHD but PowerApps. Is there someone who is already…
Apologies if this has been asked elsewhere in this forum, but I could not find anything that matches my specific question by searching so I shall ask: We would like to disable the ability for our users to submit new tickets by email, however we would like to retain the ability for clients and CC'd users to send ticket…
In CAB approvals criteria, if one member of CAB approves the ticket then the tickets get approved. We also have settings in Change Advisory Boards tab to fix the minimum number of CAB approvers after which the ticket will be approved. Unfortunately, there is no such option while rejecting a ticket in CAB. For rejection of…
Hey there. So using a Web Help Desk email address to create tickets from incoming messages is a very useful function, there's just one issue with it I'm trying to straighten out. Sometimes people will create an email that includes Help Desk as well as other individuals. Those individuals will respond and Help Desk will…
Hi, I just want to know if there is a size limit for all attachments that can be attached to a single ticket. We can set the maximum size per attachment, is there a way to limit the total size of all attachments per ticket. Thank you.
It looks like you're new here. Sign in or register to get started.